Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Vashundria Scott

Vashundria Scott

Baton Rouge

Summary

Friendly Reservation Specialist with a extensive background in reservations and customer service. Fluency. Committed to bringing a positive energy to the workplace and ensuring exceptional customer service.

Highly skilled Customer Service Adjuster with relevant experience in handling customer service adjustments, insurance claims, and dispute resolutions. Known for strong problem-solving skills and ability to maintain high levels of customer satisfaction. Effectively contributed to team success by ensuring all customer inquiries were resolved promptly and efficiently.

Overview

3
3
years of professional experience
2019
2019
years of post-secondary education

Work History

Customer Services

Walmart
Baker
08.2020 - 01.2024
  • Monitored competitor activities related to customer services offered, pricing structures, and made recommendations accordingly.
  • Integrated third-party APIs into existing customer services as needed.
  • Identified areas for improvement within existing processes regarding customer services operations.
  • Researched emerging technologies that can help enhance the quality of customer services offered.
  • Submitted reports detailing daily actions, customer services issues and notable incidents.
  • Performed maintenance on existing networks to ensure optimal performance of customer services.
  • Maintained detailed records of customer services provided.

Education

Glen Oaks High School
Baton Rouge, LA

Skills

  • Customer service and support
  • Reliable customer service
  • Cash register operation
  • Gift card management
  • Friendly and outgoing
  • Fitting room maintenance
  • Money handling
  • Customer service
  • Returns and exchanges
  • Retail sales
  • Teamwork and collaboration
  • Data analysis
  • Network maintenance
  • Customer relationship management
  • Emerging technology research
  • Competitor analysis
  • Problem solving
  • Time management
  • Attention to detail
  • Call management
  • Order processing
  • Microsoft Excel
  • Call center experience
  • Retail sales customer service
  • Multi-line telephone operations

References

References available upon request.

Timeline

Customer Services

Walmart
08.2020 - 01.2024

Glen Oaks High School

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