Janelle Owen
Richmond,UT
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
6
6
years of post-secondary education
22
22
years of professional experience
Work History
Assistant Store Manager
WinCo Foods
Logan, Utah
10.2004 - Current
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised daily operations across WinCo Foods grocery departments, enhancing service quality and operational efficiency.
- Led staff during peak hours, motivating team to achieve sales targets and maintain high service standards.
- Trained associates on customer service and store procedures.
- Resolved customer concerns and escalated store issues promptly.
- Enforced safety, cleanliness, and loss prevention standards.
- Reviewed cash handling and register procedures for compliance.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Assumed temporary store manager role during two periods in 2019 and 2020, ensuring continuity in operations.
Education
Bachelor of Science - Psychology
San Diego State University
San Diego, CA 08.2003 - 06.2009
Skills
- Retail management
- Merchandising standards
- Freight operations
- Staff scheduling
- Inventory control
- Cash handling
- Sales targets
- Customer service
- Strategic planning
- Detail orientation
Timeline
Assistant Store Manager
WinCo Foods
10.2004 - Current
Bachelor of Science - Psychology
San Diego State University
08.2003 - 06.2009