Summary
Overview
Work History
Skills
Certification
Timeline
Generic

JANELLE PEREIRA

Rancho Cordova,CA

Summary

  • Experienced server with background in customer service. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Skilled at multitasking in fast paced environments and high pressure situations while demonstrating hospitality to establish rapport with patrons and deliver memorable experiences.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Hostess / Server

Waffle Cafe
Manteca, CA
10.2023 - Current
  • Greeted guests and provided menus.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Followed health safety guidelines when preparing and serving food products.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Server - Temporary FOH Coverage

Orchard Bar & Grill
Chowchilla, CA
09.2023 - 10.2023
  • Hired for temporary coverage for FOH employee maternity leave.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Delivered food orders promptly and courteously.
  • Performed opening duties such as setting up the dining room, restocking supplies, bar prep.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next guest.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Residential Appraiser /Administrative Assistant

Xpress Valuations
Atwater, CA
09.2020 - 08.2023
  • Performed appraisal services for private clients, local credit unions and national mortgage lenders.
  • Maintained up-to-date knowledge of local and national market information.
  • Used strong research skills to improve understanding of local areas and properties.
  • Utilized data regarding nearby properties to help determine value on property being appraised.
  • Trained new appraisal staff to prepare photographs, documentation of property characteristics, complete data entry, and gather sales data for comparable properties to develop an opinion of market value.
  • Reviewed completed reports from staff appraisers to ensure accuracy, completeness, legal compliance and proper methodology of value determination prior to report submission.

Real Estate Sales Associate

Coldwell Banker-London Properties-American Realty
Merced County, CA
08.2004 - 12.2022
  • Consulted and advised clients on the process and buying or selling real property.
  • Negotiated sales price and contract terms, guided clients throughout transaction to ensure all contractual obligations were met by each party.
  • Coordinated and oversaw the escrow process, property inspections and loan processing to effectively communicate with all parties to complete and close the transaction.
  • Prepared and presented contracts, disclosures, and other legal documents.
  • Designed and created advertising and marketing materials for listed properties.

Server

Brooks Ranch Restaurant
Atwater, CA
04.1999 - 03.2007
  • Supervisory responsibilities included opening and closing the restaurant, resolving customer issues, training and supervising wait staff when managers were unavailable.
  • Maintained thorough knowledge of menu items and promotions to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Documented and processed orders accurately.
  • Handled special requests from guests to build positive relationships.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Practiced good time management to deliver customers' prepared orders with efficiency.
  • Elevated customer satisfaction through follow-up and enthusiastic customer service.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Presented dining checks with total due, collected payment, balanced cash receipts and maintained an accurate cash drawer.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to excellent service.

Skills

  • Attention to detail
  • Exceptional customer service and business building skills
  • Ability to identify and strategically solve problems
  • Highly organized with great time-management
  • Excellent verbal and written communication skills
  • Capable of learning new programs quickly

Certification

  • California Food Handler Certificate
  • California Alcohol Responsible Beverage Service (RBS) Certificate

Timeline

Hostess / Server

Waffle Cafe
10.2023 - Current

Server - Temporary FOH Coverage

Orchard Bar & Grill
09.2023 - 10.2023

Residential Appraiser /Administrative Assistant

Xpress Valuations
09.2020 - 08.2023

Real Estate Sales Associate

Coldwell Banker-London Properties-American Realty
08.2004 - 12.2022

Server

Brooks Ranch Restaurant
04.1999 - 03.2007

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JANELLE PEREIRA