Janelle Pollard
Orange Park
Summary
Dynamic insurance sales professional adept at crafting customized coverage solutions. Demonstrated success in enhancing client satisfaction and retention through personalized service and expert policy advice. Proven track record of managing high inbound call volumes while resolving client concerns promptly, ensuring a seamless customer experience.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Insurance Sales Agent for Progressive
TTEC
Austin
02.2026 - Current
- Educated clients on policy options and coverage details.
- Provided expert advice on various insurance products and services available.
- Crafted tailored insurance plans that addressed specific client needs and preferences.
- Developed strong relationships with clients to understand their needs and preferences.
- Handled high volume of inbound customer calls, ensuring prompt and effective assistance.
Property and Casualty Insurance Agent
Teleperformance
Green Cove Springs
03.2025 - Current
- Delivered accurate quotes while explaining policy details and terms, helping clients make informed decisions.
- Monitored industry trends and product developments to advise clients on optimal coverage solutions.
- Cultivated client relationships through personalized service, enhancing client satisfaction and retention.
- Resolved client complaints promptly, maintaining high service quality and fostering customer loyalty.
- Engaged in training programs to enhance product knowledge and refine sales techniques.
Floral arrangment Drive up and go
Shaw's
Peabody
01.2022 - 10.2023
- Created floral arrangements, managed inventory, processed product pallets, and collaborated with customers on balloon and floral designs.
- Managed customer orders and provided support to help them save money and ensure a smooth experience.
- Assisted customers in drive-up department, facilitating order pickups.
- Operated independently in department, managing tasks efficiently.
Nanny
Self-employeed
Peabody
06.2020 - 06.2023
- Cared for two children, ages 4 and 5, fostering a nurturing environment since summer 2020.
- Supervised daily activities, ensuring safety and engagement for children across multiple age groups.
- Organized educational and recreational activities to promote child development.
- Assisted with homework, fostering a supportive learning environment at home.
Group Leader
FKO
Peabody
07.2020 - 09.2022
- Promoted from assistant group leader to group leader, demonstrating growth and leadership skills.
- Led full-time summer program, overseeing activities and ensuring safety for all participants.
- Supervised 13-21 children in grades K through 5, ensuring a safe and engaging environment before and after school.
- Managed classroom dynamics effectively, fostering a positive atmosphere and enhancing student engagement.
- Participated in project-based learning, assisted with field trips, and organized group activities while mentoring students and obtaining safety training, first aid, and ECC certifications.
Budtender/Receptionist
Alternative Therapy
Salem
07.2018 - 11.2019
- As a budtender, just some of my responsibilities include, customer service, answering phones, handling a controlled substance, labeling and packaging of products,inventory, and cleaning the dispensary, working with excel spreadsheets and on a registered as well.
- Guided customers with detailed product information to meet their specific needs.
- Educated customers on product selection and usage, enhancing their experience.
- Managed inventory levels and ensured product availability on the sales floor.
- Assisted in maintaining a clean and organized dispensary environment.
Laundry Attendant
newburyport launderette
Newburyport
05.2015 - 06.2019
- Delivered comprehensive laundry services, ensuring customer satisfaction through thorough washing, drying, and folding of garments.
- Maintained cleanliness and organization of laundromat by performing tasks such as mopping, dusting, and machine cleaning.
- Addressed client needs promptly, enhancing overall customer experience and fostering loyalty.
- Operated cash register, processing transactions accurately and efficiently.
Parking Attendant
CITY OF SALISBURY
Salisbury
06.2006 - 08.2010
Receptionist
Culver Company
Salisbury
01.2003 - 01.2006
- Answered phone, dispatched calls, oversaw front desk operations, greeted visitors, and handled inquiries to ensure smooth daily operations., Performed data entry, accurately inputting information into databases to maintain up-to-date records., and some office cleaning.
- Answered phone, dispatched calls, oversaw front desk operations, greeted visitors, and handled inquiries to ensure smooth daily operations.
- Scheduled appointments and maintained calendars for multiple executives.
- Performed data entry, accurately inputting information into databases to maintain up-to-date records., and some office cleaning.
Education
Bachelor's - Sociology
Salem State University
Salem, MA05-2010
Skills
- Insurance sales and agencies
- Sales target achievement
- Client service and relationship management
- Lead Generation and order fulfillment
- Customer Needs Assessment and experience with children
- Communication skills and etiquette
- Conflict resolution strategies
- Attention to detail and organization
- Sales Process Optimization system operation
- Microsoft Outlook and Office
- Computer proficiency and skills
- VPN and mobile devices
- Retail sales and cash handling
- Curriculum development and teaching
- Cleaning and laundry experience
- Typing proficiency and basic math skills
- Writing mechanics proficiency
- Leadership and mentoring skills
Certification
- Insurance Producer License
- Personal Lines License
- Property & Casualty License
Additional Information
Authorized to work in the US for any employer
Languages
English
Timeline
Insurance Sales Agent for Progressive
TTEC
02.2026 - Current
Property and Casualty Insurance Agent
Teleperformance
03.2025 - Current
Floral arrangment Drive up and go
Shaw's
01.2022 - 10.2023
Group Leader
FKO
07.2020 - 09.2022
Nanny
Self-employeed
06.2020 - 06.2023
Budtender/Receptionist
Alternative Therapy
07.2018 - 11.2019
Laundry Attendant
newburyport launderette
05.2015 - 06.2019
Parking Attendant
CITY OF SALISBURY
06.2006 - 08.2010
Receptionist
Culver Company
01.2003 - 01.2006
Bachelor's - Sociology
Salem State University