Janelle Poteau
Miami,FL
Summary
Restaurant and hospitality professional with over 6 years of experience in high-volume settings, including restaurants, cafés, and bakeries. Expertise in guest service, food and beverage operations, cash handling, and POS systems. Committed to delivering exceptional guest experiences through teamwork and meticulous attention to detail, while actively pursuing growth in the hospitality sector.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Bakery Associate
Puce Patisserie
Miami Gardens , FL
05.2026 - Current
- Provided exceptional customer service in a fast-paced bakery environment.
- Guided guests in pastry and beverage selections to enhance their dining experience.
- Operated the POS system and processed cash and card transactions accurately.
- Prepared, packaged, and restocked bakery items to uphold visual appeal and freshness.
- Maintained a clean, organized workspace while following food safety guidelines.
- Worked with bakery team to streamline service during high-volume weekend shifts.
Key Manager | Hostess | Food Runner | To-
Tap 42
Aventura, Florida
02.2023 - Current
- Supported daily operations and staff as a Key Manager.
- Managed multiple tables, ensuring timely service and guest satisfaction.
- Provided exceptional guest service, fostering repeat business in a fast-paced restaurant.
- Addressed guest concerns, enhancing overall dining experience and loyalty.
- Took food and beverage orders and made menu recommendations.
- Assisted with hosting, food running, to-go orders, and kitchen support.
Pastry Maker | Barista
Dasher and Crank
Wynwood, FL
12.2022 - 02.2023
- Created artisanal pastries and specialty desserts to enhance customer satisfaction.
- Produced high-quality coffee and espresso beverages, ensuring consistency with company standards.
- Guided guests with personalized menu recommendations to enhance their dining experience.
- Operated the POS system and handled customer transactions.
- Maintained food safety and cleanliness throughout each shift.
- Collaborated with the team during high-volume service.
Dessert Decorator | Barista
Drip and Dough
Downtown Miami, FL
01.2021 - 05.2022
- Decorated pastries, ensuring high-quality presentation to enhance customer experience.
- Prepared handcrafted coffee and specialty beverages.
- Provided assistance to guests in a welcoming manner while providing friendly, efficient service.
- Managed customer transactions, streamlining payment processing for efficiency and accuracy.
- Maintained inventory and organized workstation supplies to support operational efficiency.
- Followed food safety and sanitation standards.
Ice Cream Scooper
Cream Parlor
Miami, Florida
06.2020 - 09.2020
- Prepared ice cream orders accurately and efficiently.
- Recommended flavors and menu items to customers.
- Greeted guests to create welcoming atmosphere and enhance customer experience.
- Operated register and processed transactions accurately to ensure seamless service.
- Maintained clean, organized work environment to promote hygiene and efficiency.
- Restocked inventory and supported daily operations.
Education
MBA - Business Administration
Miami Dade College
Miami, FL04-2026
High School Diploma -
Miami Senior High
Miami, FL06-2021
Skills
- Food & Beverage Service
- Guest Service
- POS Systems
- Cash Handling
- Upselling
- Food Safety
- Customer Relationshiphip
- Time Management
- Team Leadership
- Problem Solving
- Communication
- Customer Relationship
Languages
English
Native/ Bilingual
Haitian Creole
Native/ Bilingual
Timeline
Bakery Associate
Puce Patisserie
05.2026 - Current
Key Manager | Hostess | Food Runner | To-
Tap 42
02.2023 - Current
Pastry Maker | Barista
Dasher and Crank
12.2022 - 02.2023
Dessert Decorator | Barista
Drip and Dough
01.2021 - 05.2022
Ice Cream Scooper
Cream Parlor
06.2020 - 09.2020
MBA - Business Administration
Miami Dade College
High School Diploma -
Miami Senior High