Janelle Poteau
Tap 42
Miami,FL
2
Languages
6
years of professional experience
Restaurant and hospitality professional with over 6 years of experience in high-volume settings, including restaurants, cafés, and bakeries. Expertise in guest service, food and beverage operations, cash handling, and POS systems. Committed to delivering exceptional guest experiences through teamwork and meticulous attention to detail, while actively pursuing growth in the hospitality sector.
Work History
Bakery Associate
3 Months- Provided exceptional customer service in a fast-paced bakery environment.
- Guided guests in pastry and beverage selections, improving their overall dining experience.
- Operated the POS system and processed cash and card transactions accurately.
- Prepared, packaged, and restocked bakery items, ensuring visual appeal and product freshness.
- Maintained a clean, organized workspace while following food safety guidelines.
- Collaborated with bakery team to enhance service efficiency during high-volume weekend shifts.
Key Manager | Hostess | Food Runner
3 Years 6 Months- Coordinated daily operations and supported staff as key manager, ensuring seamless service delivery.
- Managed Multiple Tables, Ensuring Timely Service And Guest Satisfaction.
- Provided Exceptional Guest Service, Fostering Repeat Business In A Fast-Paced Restaurant.
- Resolved guest concerns, improving overall dining experience and fostering loyalty.
- Took Food And Beverage Orders And Made Menu Recommendations.
- Assisted with welcoming guests at the entrance., Delivered food orders to tables for timely service., Prepared and packaged takeout orders for customers., And Supported kitchen staff by preparing ingredients and cleaning work areas..
Pastry Maker | Barista
2 Months- Crafted artisanal pastries and specialty desserts, elevating customer satisfaction and loyalty.
- Produced high-quality coffee and espresso beverages, ensuring consistency with company standards.
- Guided guests with personalized menu recommendations to enhance their dining experience.
- Managed POS transactions efficiently during busy shifts.
Dessert Decorator
1 Year 4 Months- Decorated pastries to create visually appealing products that enhanced customer satisfaction.
- Followed food safety and sanitation standards.
- Maintained inventory and organized workstation supplies to support operational efficiency.
- Managed customer transactions, ensuring accurate and efficient payment processing.
- Maintained inventory and organized workstation supplies to facilitate smooth daily operations.
- Managed customer transactions, streamlining payment processing for efficiency and accuracy.
Ice Cream Server
3 Months- Greeted guests to create welcoming atmosphere and enhance customer experience.
- Recommended flavors and menu items to enhance customer satisfaction and drive sales.
- Greeted guests to create a welcoming atmosphere and enhance customer experience.
- Operated register and processed transactions to provide efficient service and ensure customer satisfaction.
- Maintained a clean, organized work environment to promote hygiene and efficiency.
- Restocked inventory and supported daily operations.
Education
MBA - Business Administration
High School Diploma
Skills
Food & Beverage Service
Guest Service
POS Systems
Cash Handling
Upselling
Food Safety
Customer relationship
Time Management
Team Leadership
Problem Solving
Communication
Menu development
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Bakery Associate
Puce Patisserie
05.2026 - CurrentRead More
Key Manager | Hostess | Food Runner
Tap 42
02.2023 - CurrentRead More
Pastry Maker | Barista
Dasher and Crank
12.2022 - 02.2023Read More
Dessert Decorator
Drip & Dough
01.2021 - 05.2022Read More
Ice Cream Server
Cream Parlor
06.2020 - 09.2020Read More
Miami Dade College
MBA from Business Administration
Read More
Miami Senior High School
High School Diploma
Read More