Janelle Randles
Paia,HI
Summary
Dedicated administrative professional with over 20 years of experience across the aviation, logistics, real estate, and construction industries. Proven expertise in project coordination, property management administration, and high-volume customer service. Adept at managing complex schedules, streamlining office operations, and maintaining meticulous records in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Bowers+Kubota
Kahului/Lihue, HI
01.2023 - Current
- Facilitate comprehensive project documentation, including managing correspondence, reports, and overall project administrative files.
- Coordinate and process critical project documents such as Submittals and Requests for Information (RFIs) to ensure seamless communication between clients and contractors.
- Maintain electronic and hard-copy filing systems, document logs, and office supply inventory to support architectural and engineering teams.
- Generate weekly and monthly project reports and record detailed meeting minutes for project stakeholder sessions.
Administrative Assistant (Commercial Property Management)
Alexander & Baldwin
Honolulu, HI
01.2017 - 01.2022
- Supported commercial property managers in the daily operations and maintenance of a diverse Hawaii real estate portfolio.
- Managed lease administration, including the preparation of contracts, renewals, and legal notices while maintaining high tenant satisfaction.
- Assisted with financial tracking, including rent collection, reconciling purchase orders against invoices, and monitoring operating budgets.
- Served as the primary point of contact for tenants and vendors, resolving inquiries and coordinating necessary repairs or tenant improvement projects.
Administrative Assistant
Kahului Trucking & Storage
Kahului, HI
01.2007 - 01.2017
- Streamlined daily office operations by managing payroll records, processing work orders, and maintaining personnel files for district crews.
- Coordinated logistics reporting and scheduling to support the transportation department's daily fleet operations.
- Oversaw inventory management for equipment and supplies, ensuring the facility remained fully operational and stocked.
- Resolved customer complaints regarding services and managed accounts receivable, including collecting payments and issuing receipts.
Customer Service Agent
Aloha Airlines
Honolulu/Kahului, HI
01.2002 - 01.2007
- Executed check-in, ticketing, and boarding procedures for domestic and international flights in a high-pressure airport environment.
- Resolved complex travel issues, including re-accommodating passengers during irregular operations or flight cancellations with the "Aloha Spirit".
- Ensured strict compliance with FAA, airline, and airport security regulations to maintain passenger safety.
- Managed gate duties such as seat assignments, public address announcements, and coordinating with flight crews for timely departures.
Education
[Degree Name or High School Diploma] -
[School Name]
Skills
- Software: Microsoft Office Suite (Expert Excel/Word), Adobe Acrobat, Bluebeam Revu, OneDrive, Egnyte
- Administrative: Project Coordination, Lease Administration, Payroll Auditing, Records Management, Bookkeeping
- Communication: Conflict Resolution, Vendor Liaison, Meeting Minutes, Public Speaking
Timeline
Administrative Assistant
Bowers+Kubota
01.2023 - Current
Administrative Assistant (Commercial Property Management)
Alexander & Baldwin
01.2017 - 01.2022
Administrative Assistant
Kahului Trucking & Storage
01.2007 - 01.2017
Customer Service Agent
Aloha Airlines
01.2002 - 01.2007
[Degree Name or High School Diploma] -
[School Name]