Janelle Recinos
Ventura,CA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Urbane Cafe. Excelled in organizational skills and Excel proficiency, effectively managing inventory and financial reporting. Demonstrated ability to multitask and motivate teams, significantly improving service quality and operational efficiency.
Overview
5
5
years of professional experience
Work History
Shift Leader
Urbane Cafe
02.2023 - 05.2024
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Hostess/Food Runner
The Oak At The Ojai Valley Inn
11.2021 - 08.2022
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
Shift Leader
Snapper Jack's Taco Shack
03.2019 - 03.2022
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor of Arts - Mathematics
San Diego State University
San Diego, CA05.2024
Skills
- Excel proficiency
- SQL fundamentals
- Sales Reporting
- Organizational Skills
- Time Management
- Self Motivated
- Multitasking
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Shift Leader
Urbane Cafe
02.2023 - 05.2024
Hostess/Food Runner
The Oak At The Ojai Valley Inn
11.2021 - 08.2022
Shift Leader
Snapper Jack's Taco Shack
03.2019 - 03.2022
Bachelor of Arts - Mathematics
San Diego State University