Erica Walker
Jet Coffee
Duson,LA
1
Certification
6
years of professional experience
Dedicated professional with a strong background in staff training and problem-solving. Known for effective communication, driving team performance and enhancing operational workflows.
Dynamic Shift Leader with proven expertise in sales and upselling. Skilled in staff training, time management, and effective communication, consistently enhancing customer satisfaction and team performance.
Work History
Shift Leader
1 Year 4 Months- Collaborated with management to streamline workflows, improving operational efficiency.
- Led team meetings to communicate goals and share best practices for performance improvement.
- Managed staffing needs, optimizing labor resources during peak periods.
- Implemented training programs for new hires, ensuring consistent service delivery standards.
- Currently being trained in manager duties such as, time sheets, scheduling, and inventory.
- Trusted to lead a shift without management present, and ensure steady hustle, quality for the customers, and excellence throughout their work.
Shift Leader
2 Years 5 Months- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members, enhancing overall productivity and service quality.
- Monitored inventory levels, implementing efficient stock management practices.
- Developed and maintained positive customer relationships, fostering repeat business.
- Sold customers on different types of cakes, decor, and kitchenware.
Assistant Manager
8 Months- Streamlined order processing procedures, improving response time to customer requests.
- Developed schedules for staff, optimizing coverage during peak hours for improved service efficiency.
- Resolved customer complaints effectively, fostering a positive dining experience and loyalty.
- Analyzed sales data to identify trends, contributing to informed decision-making for product offerings.
- Lead a team with discipline, but also with gentleness, to create a safe and welcome environment.
Assistant Manager
2 Years- Assisted in daily operations, ensuring efficient workflow and high-quality customer service.
- Collaborated with management to implement promotional strategies, enhancing customer engagement.
- Trained new staff on operational procedures and coffee preparation techniques.
- Monitored inventory levels and coordinated with suppliers to maintain stock availability.
- Input sales into Excel to track our stores growth and maintain labor.
- Developed schedules for upcoming shifts, and navigating the times when staffing is most important.
Education
High School Diploma
Skills
Sales and upselling
Assigning work
Positive attitude
Cash handling
Problem-solving
Staff training and development
Shift scheduling
Time management
Excel Proficiency
Verbal and written communication
Certification
PJ's Coffee [Management Certification]
- Provided insight on cost and revenue.
- Taught the mathematics of breaking down items to conclude a selling point.
- Went into detail about the process of gain and loss.
- Explained the importance of hiring and building a strong steady team.
- Week long training certification.
Timeline
Shift Leader
Jet Coffee
04.2025 - CurrentRead More
Assistant Manager
PJ's Coffee
02.2023 - 10.2023Read More
Shift Leader
Nothing Bundt Cakes
08.2022 - 01.2025Read More
Assistant Manager
CC's Coffee House
07.2020 - 07.2022Read More
Parkview Baptist
High School Diploma
Read More