Mason Nelson
Highland
Summary
Results-driven Shift Lead with expertise in operations management and staff coordination. Focused on enhancing guest experiences and optimizing efficiency through effective team leadership and training. Skilled in ensuring compliance with safety regulations while fostering a collaborative environment to boost guest satisfaction.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Shift Lead
Zone Entertainment
Farmington Hills, MI
10.2025 - Current
- Supervised daily operations to ensure smooth workflow and team collaboration.
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained new employees on safety protocols and operational procedures.
- Assisted in inventory management to maintain stock levels and minimize shortages.
- Resolved customer inquiries and complaints, enhancing overall guest experience.
- Completed store opening and closing procedures and balanced tills.
Sandwich Artist
Subway
Highland, MI
11.2023 - 10.2025
- Prepared fresh sandwiches according to customer specifications and company standards.
- Collaborated with team members to streamline sandwich assembly processes, improving efficiency.
- Assisted in training new employees on sandwich preparation techniques and customer service protocols.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Managed inventory levels, ensuring adequate supplies for daily operations without overstocking.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Implemented promotional displays to enhance product visibility and drive sales during peak hours.
- Monitored food quality and freshness, adhering strictly to health regulations and company policies.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
Supervisor
Huron-Clinton Metroparks
Milford, MI
06.2019 - 08.2024
- Oversaw daily operations, ensuring compliance with safety regulations and park policies.
- Implemented process improvements that enhanced operational efficiency and visitor satisfaction.
- Trained and mentored team members on best practices for customer service and facility maintenance.
- Developed schedules to optimize staff coverage during peak visitation periods.
- Coordinated special events, managing logistics and resource allocation effectively.
- Monitored inventory levels, ensuring availability of supplies for maintenance and guest services.
- Resolved visitor inquiries and concerns promptly, fostering positive community relations.
- Conducted performance evaluations, providing constructive feedback to enhance team development.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Dishwasher
Snook's Butcher Shop
Highland, MI
03.2022 - 09.2022
- Operated commercial dishwashing machinery to ensure cleanliness and sanitation standards.
- Maintained organized workstations for efficient workflow and quick access to necessary tools.
- Collaborated with kitchen staff to facilitate timely service and maintain operational efficiency.
Education
Associate of Applied Science - Computer Science
Oakland Community College
Bloomfield Hills, MI08-2029
Skills
- Shift leadership
- Staff supervision
- Employee training
- Team leadership
- Guest service
- Safety compliance
- Sales proficiency
- Sales upselling
- Revenue generation
- Operations management
- Daily reporting
- Process improvement
- Inventory management
- Performance tracking
- Conflict resolution
- Workplace safety
- Problem-solving
- Creative problem-solving
- Critical thinking
- Positive attitude
- Team motivation
- Motivational leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Full and Complete understanding of nearly every Google/Microsoft application. (Excel, Docs, Sheets, etc)
Certification
- Certified in Professional Communication, Certiport - Achieved on March, 2021. Does not expire.
- Certified in CPR, American Red Cross - August 2024 - August 2027
Languages
English
Native or Bilingual
Spanish
Limited Working
ASL
Limited Working
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Avid Reader
- DIY and Home Improvement
- Cooking
- Graphic Design
- Martial Arts
- Music
Timeline
Shift Lead
Zone Entertainment
10.2025 - Current
Sandwich Artist
Subway
11.2023 - 10.2025
Dishwasher
Snook's Butcher Shop
03.2022 - 09.2022
Supervisor
Huron-Clinton Metroparks
06.2019 - 08.2024
Associate of Applied Science - Computer Science
Oakland Community College