Krystal Kirtland
Wallsburg,UT
Summary
Dynamic Shift Manager with established expertise at Buffalo Wild Wings Bar and Grill, specializing in cash management and team leadership. Enhanced sales through effective upselling techniques, and ensured compliance with health regulations. Passionate about delivering exceptional customer service and fostering a collaborative environment.
Overview
13
13
years of professional experience
Work History
Shift Manager
Buffalo Wild Wings Bar and Grill
Orem, Utah
08.2024 - Current
- Responded quickly and effectively to emergency situations as they arose.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Ensured compliance with health and safety regulations.
Bartender
Buffalo Wild Wings Grill & Bar
Vacaville, CA
09.2022 - 07.2024
- Upsold customers from shelf to premium brands to help boost sales.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Server/Bartender
Buffalo Wild Wings Bar and Grill
Lehi, UT
08.2018 - 08.2022
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Server
Buffalo Wild Wings Bar and Grill
Vacaville, CA
02.2012 - 06.2018
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Pinole Valley High School
Pinole, CA06-2004
Skills
- Cash management
- Sales upselling
- Team leadership
- Customer service
- Handling customer complaints
- Drink preparation
- Opening and closing procedures
- Alcoholic Beverage Knowledge
- Collaboration and teamwork
Timeline
Shift Manager
Buffalo Wild Wings Bar and Grill
08.2024 - Current
Bartender
Buffalo Wild Wings Grill & Bar
09.2022 - 07.2024
Server/Bartender
Buffalo Wild Wings Bar and Grill
08.2018 - 08.2022
Server
Buffalo Wild Wings Bar and Grill
02.2012 - 06.2018
High School Diploma -
Pinole Valley High School
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