Summary
Overview
Work History
Education
Skills
References
Timeline
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Janelle Roberts

Nashville,Tennessee

Summary

Professional bartender with extensive knowledge of beer, wine and spirits. Friendly, open and committed to building customer base by providing positive service experience. 11+ years of high volume bartending experience. Organized, energetic, enthusiastic and reliable. ABC Certified.

Overview

12
12
years of professional experience

Work History

Bartender

Friends In Low Places
11.2023 - Current
  • Create an excellent guest experience by recommending cocktails, menu items and individualizing experiences for guests.
  • Contribute to a positive work environment through effective teamwork and communication.
  • Follow strict recipes and drink measurements to minimize product used.

Lead Bartender

MJs Chill Spot
04.2023 - Current
  • Work high volume weekend, evening bartending shifts independently.
  • Process customer payments quickly and accurately.
  • Take and prepare food and drink orders for customer.
  • Responsibly serve drinks and ensure customers are satisfied.
  • Maintain a well stocked, clean and orderly work area at all times.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Lead Bartender

Doc Holliday's Saloon
04.2021 - 04.2023
  • Trained new hires to prepare drinks properly and keep bar area clean and organized.
  • At times lead bartender on weekend nights, ensured team members prepare quality drinks and collect payments accurately.
  • Demonstrated a strong sense of urgency and ability to serve multiple customers at once.
  • Worked to serve drinks responsibly, mix drinks properly, and ensure customer satisfaction.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Upsold daily specials and beverage promotions to exceed daily sales goals. Served high customer volumes during special events, nights, and weekends.

Bartender

Kid Rock's Honky Tonk And Rock And Roll Steakhouse
04.2019 - 05.2021
  • Welcome guests and provide food and drink menus.
  • Worked extremely high-volume shifts at various floors and bar locations.
  • Reconcile receipts at the end of the night using Micros POS system.
  • Courteously, quickly and accurately served beer, wine, and specialty cocktails to guests.
  • Process customer payments quickly and accurately.
  • Stocked and restocked beverages, garnishes, and glassware and silverware as needed.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Upheld strict regulations for safe alcohol service and food safety.

Lead Bartender

Hooters Of America
06.2012 - 12.2020
  • Welcome guests and provide food and drink menus as well as recommendations and specials information.
  • Closely follow all food safety and sanitation guidelines.
  • Gained strong foundation in customer service.
  • Quickly moved into leadership role training and coaching new hires.
  • Collaborated on a team comprising various kitchen staff, barbacks, bussers, waiters, and hosts and hostesses.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

High School Diploma -

Rapid River High School
Rapid River, MI
05.2012

Skills

  • 11 years of high volume speed bartending experience
  • Accurate cash handling skills
  • ABC Certified
  • Recipe and Menu Memorization
  • High-Volume Environments
  • Complex Problem-Solving
  • Clear and Effective Communication
  • Energetic and Outgoing
  • Teamwork and Professionalism
  • Hospitality Service Expertise
  • Cash Register Operation
  • New Hire Training

References

Noah Williams 217-891-3146 

Meredith Ryan 615-423-2679 

Whitney Gabriel 334-790-1676 

Daniel Harper 615-308-4681 

Aliscia Buford 615-962-3012 

Timeline

Bartender

Friends In Low Places
11.2023 - Current

Lead Bartender

MJs Chill Spot
04.2023 - Current

Lead Bartender

Doc Holliday's Saloon
04.2021 - 04.2023

Bartender

Kid Rock's Honky Tonk And Rock And Roll Steakhouse
04.2019 - 05.2021

Lead Bartender

Hooters Of America
06.2012 - 12.2020

High School Diploma -

Rapid River High School

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Janelle Roberts