Janelle Ross
Yonkers,NY
Summary
Adaptable and detail-oriented professional. Skilled in multitasking, team leadership, and fostering inclusive environments. Experienced in managing operations, building strong customer relationships, and ensuring safety and satisfaction. Ready to leverage these skills in a new role, contributing to the growth and success of the team.
Overview
9
9
years of professional experience
Work History
Camp Counselor
YMCA.
07.2024 - 08.2024
- Promoted fun, safe and inclusive environment.
- Enforced discipline and policies to protect safety of recreational activity.
- Collaborated with fellow counselors in planning fun evening events such as talent shows and trips to the zoo, enhancing the camp experience.
Hostess/Server
Look Cinemas
06.2023 - 06.2024
- Welcome guests, ensuring a positive first impression and memorable experience.
- Build strong customer relationships, recognizing returning patrons.
- Paying attention to customer requirements and ensuring all needs are met promptly.
Personal Shopper
Fresh Direct
07.2022 - 02.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Cashier
ShopRite
01.2016 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Psychology
University at Albany
Albany, NY05.2022
Wilberforce University
Xenia, OH05.2020
High School Diploma -
Gorton High School
Yonkers, NY06.2019
Skills
- Multitasking
- Attention to Detail
- Team leadership
- Empathy and patience
- Safety awareness
- Time management
- Problem-solving
- Verbal and written communication
- Decision-making
- Flexibility and adaptability
- Customer service
- Work ethic and integrity
Timeline
Camp Counselor
YMCA.
07.2024 - 08.2024
Hostess/Server
Look Cinemas
06.2023 - 06.2024
Personal Shopper
Fresh Direct
07.2022 - 02.2023
Cashier
ShopRite
01.2016 - 06.2019
Psychology
University at Albany
Wilberforce University
High School Diploma -
Gorton High School
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