Janelle Salazar
Round Lake,IL
Summary
Dynamic leader with a proven track record at LIV Home Health, enhancing operational efficiency and fostering a performance-driven culture. Skilled in business development and human resources management, achieving significant client acquisition rates. Expert in customer relations and operations management, adept at driving revenue growth and team direction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Home Health Agency Owner
LIV Home Health
Arlington Heights, IL
06.2015 - 10.2023
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Approved staff hiring, termination, promotions and department transfers.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Established SWOT program to monitor agency services and identify opportunities to measure actions.
- Complied with IDPH laws and funding requirements at each level of government from local to federal.
- Conserved agency resources and minimized waste by accurately logging company property, supplies and equipment to avoid duplicative ordering.
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Protected client and co-worker confidentiality, maintained data privacy compliance and adhered to HIPAA restrictions.
- Created annual budgets and monthly expenditure reports for different offices and departments.
- Enhanced agency reputation by maintaining the highest standards of professionalism, integrity, and ethical conduct in all business dealings.
- Oversaw day-to-day production and growth of agency, through consistent supervision and dedicated client relationships
- Recruited, hired, and developed top candidates for open vacancies and retained staff using consistent mentoring and positive feedback.
- Launched successful referral initiatives which led to significant gains in new client acquisition rates.
- Delivered exceptional client service, consistently meeting or exceeding expectations to foster long-term relationships.
- Trained and motivated employees to perform daily business functions.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry and agency growth
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Medical Records /Medical Supply Clerk
Warren Barr North Shore
2773 Skokie Valley Road
07.2014 - 03.2017
- Assisted healthcare professionals with locating necessary supplies, ensuring timely patient care delivery.
- Trained new Medical Supply Clerks on departmental procedures and best practices, enhancing overall team performance.
- Monitored expiration dates of perishable items, proactively replacing outdated stock to prevent potential health risks.
- Facilitated timely order placement and receipt through effective communication with vendors, reducing inventory shortages.
- Developed strong relationships with key vendors, fostering collaboration and mutual support that benefited both parties.
- Collaborated with medical staff for proper disposal of expired or damaged supplies, promoting a safe environment.
- Managed the repair or replacement process for faulty equipment, minimizing downtime and ensuring optimal functionality.
- Implemented effective organization systems for easy access to medical supplies, improving response times in critical situations.
- Coordinated closely with nursing staff to ensure adequate stock levels of critical supplies during high-demand periods.
- Enhanced patient care by efficiently managing medical supply inventory and maintaining accurate records.
- Sorted and delivered materials to different work areas and staff.
- Prepared detailed reports on supply usage patterns, enabling informed decision-making regarding future purchases.
Medical Records Clerk
Warren Barr North Shore
2773 Skokie Valley Rd
07.2014 - 03.2017
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
- Streamlined medical record retrieval by implementing an efficient filing system.
- Improved workflow efficiency within the department by proactively addressing issues related to organization and storage of physical files.
- Followed up with medical staff regarding missing information in patient records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Resolved medical record discrepancies.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
CNA Supervisor
Warren Barr North Shore
2773 Skokie Valley Rd Highland Park IL 60035
02.2016 - 02.2017
- Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
- Maintained high standards of care by ensuring compliance with state and federal regulations.
- Improved patient care by implementing new protocols and procedures for CNA team members.
- Developed strong relationships with patients and their families to foster trust and understanding of daily care plans.
- Promoted a positive work environment by fostering open communication among staff members.
- Participated in regular meetings with upper management to discuss staffing issues, policy updates, and budgetary concerns.
- Streamlined communication between CNAs, supervisors, and other healthcare professionals to optimize patient care.
- Enhanced staff performance through regular evaluations, coaching, and constructive feedback.
- Increased overall patient satisfaction through diligent monitoring of CNAs'' adherence to best practices.
- Reduced staff turnover rate through effective conflict resolution and team-building strategies.
- Led continuous improvement initiatives within the department focused on enhancing patient outcomes.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Certified Nursing Assistant
Manor Care Nursing/Rehab
Highland Park/Northbrook/Libertyville IL
12.2003 - 07.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
No Degree - Certified Nutrition Coach
National Academy Of Sports Medicine
355 E. Germann Rd, Suite 201, Gilbert, AZ 85297, U11.2024
No Degree - Certified Personal Trainer
National Academy Sports Medicine
355 E. Germann Rd, Suite 201, Gilbert, AZ 8529706.2024
No Degree - Medical Assistant
Robert Morris College
Waukegan, IL04.2006
Skills
Customer Relations
Operational planning
Operations Management
Creative Direction
Team direction
Product Launches
Performance Analysis
Business Planning
Business Development
Revenue Generation
Human Resources Management
Administering payroll
Certification
- Certified Nursing Assistant , Sheridan Health Care Center - 1999
Timeline
CNA Supervisor
Warren Barr North Shore
02.2016 - 02.2017
Home Health Agency Owner
LIV Home Health
06.2015 - 10.2023
Medical Records /Medical Supply Clerk
Warren Barr North Shore
07.2014 - 03.2017
Medical Records Clerk
Warren Barr North Shore
07.2014 - 03.2017
Certified Nursing Assistant
Manor Care Nursing/Rehab
12.2003 - 07.2014
No Degree - Certified Nutrition Coach
National Academy Of Sports Medicine
No Degree - Certified Personal Trainer
National Academy Sports Medicine
No Degree - Medical Assistant
Robert Morris College