Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Janelle Santiago

West Jordan,UT

Overview

2
2
years of professional experience

Work History

Medical Assistant

Retina associates of Utah
Murray, UT
10.2023 - Current
  • Performed patient screenings, including visual acuity tests and intraocular pressure measurements.
  • Assisted ophthalmologists in performing advanced diagnostic procedures such as slit lamp examinations, fundus photography, fluorescein angiography, and laser treatments.
  • Administered medications to patients pre-and post-operatively.
  • Documented patient histories, test results and treatment plans in electronic health records system.
  • Ensured that all equipment was properly calibrated and maintained according to manufacturer guidelines.
  • Monitored patient progress during follow-up visits and reported any changes to the physician immediately.
  • Prepared examination rooms with appropriate instruments prior to each patient visit.
  • Performed administrative tasks such as filing insurance forms and collecting payments from patients.
  • Utilized specialized computer software programs for recording data entry into the Electronic Health Records system accurately.
  • Prepared patients and administered basic eye exam tests.
  • Wrote, edited and filed patient medical records, maintaining confidentiality.
  • Cleaned and performed minor maintenance on examination equipment and glasses.
  • Transferred knowledge by training ophthalmic assistants, technicians and interns.
  • Observed pupils, visual acuteness and extra-ocular movements to check patient status.
  • Analyzed test results and contributed to diagnostic discussions.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
  • Documented patient care by charting patient condition and treatment in records.
  • Conducted tonometry or tonography tests to measure intraocular pressure.

Optometric Technician

Lifetime Vision Source
Lebanon, OR
07.2023 - 09.2023
  • Performed preliminary eye exams, including visual acuity tests and color vision tests.
  • Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
  • Checked patient records for accuracy and updated them when necessary.
  • Scheduled appointments for patients according to their needs and preferences.
  • Instructed patients on how to properly use contact lenses or eyeglasses.
  • Maintained a clean work environment by sterilizing instruments after each use.
  • Ordered supplies from vendors, ensuring that the practice had adequate stock at all times.
  • Conducted vision screenings using automated refraction technology.
  • Prepared invoices for services rendered and collected payments from patients.
  • Helped fit contact lenses on customers per doctor's instructions.
  • Filed paperwork in accordance with HIPAA regulations and office protocols.
  • Administered diagnostic tests such as ophthalmoscopy, tonometry, and pachymetry.
  • Answered phone calls from customers inquiring about services offered by the practice.
  • Greeted customers upon arrival in a professional manner while providing excellent customer service.
  • Verified prescriptions written by doctors prior to filling orders.
  • Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
  • Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
  • Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
  • Documented patient care by charting patient condition and treatment in records.
  • Conducted tonometry or tonography tests to measure intraocular pressure.

Medical Receptionist

Eye Care Associates
Albany, OR
10.2022 - 07.2023
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Performed data entry tasks related to billing and collections procedures.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Protected patients by observing strict HIPAA guidelines.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Processed patient payments and scanned identification and insurance cards.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Informed patients of financial responsibilities prior to rendering services.
  • Gathered, transcribed and typed medical information into charts.
  • Communicated with patients with compassion while keeping medical information private.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Routed laboratory or diagnostic results to appropriate staff.

Education

South Albany High School
Albany, OR
06-2021

Skills

  • Bilingual
  • Teamwork
  • Multitasker
  • Problem Solving
  • Adaptability
  • Flexibility
  • Organization
  • Time Management
  • Customer Service
  • Digital Skills
  • Task Prioritization

Accomplishments

  • Bilingual Award

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Medical Assistant

Retina associates of Utah
10.2023 - Current

Optometric Technician

Lifetime Vision Source
07.2023 - 09.2023

Medical Receptionist

Eye Care Associates
10.2022 - 07.2023

South Albany High School

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Janelle Santiago