Janelle Santiago
Meriden,CT
Summary
Energetic & analytical problem solver with an exceptional ability to troubleshoot and communicate process issues, seeking a leadership position within Lumber Sales.
Overview
16
16
years of professional experience
Work History
Inside Sales
Sanford & Hawley
03.2017 - Current
- Identified opportunities for process improvements within the inside sales department.
- Developed and maintained relationships with customers to ensure repeat business.
- Analyzed data trends related to sales performance metrics.
- Provided technical advice on lumber products to customers.
- Provided guidance and training to junior sales staff members.
- Managed daily operations of the lumber yard including overseeing personnel, tracking shipments, and maintaining stock levels.
- Maintained accurate records of customer orders and inventory levels.
- Evaluated current processes for efficiency improvements.
- Negotiated pricing and terms of sale with customers.
- Reviewed customer purchase history information when placing orders.
- Performed quality control inspections on incoming shipments from vendors to ensure accuracy of order fulfillment.
- Resolved customer issues promptly and effectively.
- Analyzed customer feedback to determine areas for improvement in customer service practices.
- Responded quickly to inquiries from potential customers via phone or email.
- Read blueprints and drawings to determine sales requirements.
Department Sales Manager
Lowes
05.2009 - 03.2017
Hvac Installer
Temp-Rite
08.2008 - 05.2009
Education
Electrical Fundamentals -
Baran Institute
East Windsor, CTDomestic Refrigeration & Air Conditioning -
Baran Institute
East Windsor, CTHeating Systems -
Baran Institute
East Windsor, CTCommercial Refrigeration -
Baran Institute
East Windsor, CTSkills
- Leadership
- Communication
- Interpretation of Blueprints
- Mathematical Computation
- Machine Operations
- Producing Top Sales
- Customer Service
Awards
- 2008, Honors Award Commercial Refrigeration
- 2008, Instructors Award
References
Available upon request.
Timeline
Inside Sales
Sanford & Hawley
03.2017 - Current
Department Sales Manager
Lowes
05.2009 - 03.2017
Hvac Installer
Temp-Rite
08.2008 - 05.2009
Electrical Fundamentals -
Baran Institute
Domestic Refrigeration & Air Conditioning -
Baran Institute
Heating Systems -
Baran Institute
Commercial Refrigeration -
Baran Institute
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