Janelle Serpa

Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.

• Communications Co-Director, MIRA USA, 09/23, Present, Led strategic initiatives to promote the social, communal, and civic integration of immigrants, enhancing community engagement and support services., Managed partnerships with local businesses, media outlets, and community organizations to expand outreach and program impact., Oversaw the planning and execution of workshops, educational programs, and resource events tailored to immigrant needs., Supervised and collaborated with volunteers and staff to ensure the effective implementation of advocacy and support initiatives.
• Communications Director, MIRA USA, 04/19, 09/23, Developed and executed digital communication strategies to promote workshops and resources for immigrant communities., Created, curated, and published engaging content, including articles and photography, to highlight upcoming webinars and state-offered financial and food aid programs., Cultivated and maintained relationships with media professionals to secure positive coverage and amplify the organization’s mission., Trained and mentored local staff on communications best practices and protocols to enhance outreach and operational efficiency., Strengthened partnerships with key media outlets, ensuring consistent and favorable representation of the organization.
• Interpreter, Elizabeth, NJ, 08/19, Present, Provide real-time oral interpretation for meetings, conferences, and client interactions to facilitate clear communication., Collaborate with teams to ensure technical and industry-specific terminology is correctly conveyed., Conduct research to verify proper terminology and language nuances for specialized content.
• Participant, Northeast Regional Alliance MedPrep Scholars Program, 06/18, 07/18, Participated in career development sessions with medical students, academic advisors, and physicians., Interacted with fellow interns to develop our communication, leadership, and academic skills as well as analytical and critical thinking., Collaborated with fellow scholars in creation of a project centered around health sciences., Provided hands-on experience at Rutgers medical school center examining and evaluating cadavers ensuring basic understanding of human anatomy and physiology.
• Volunteer, Brother Bonaventure Extended Care & Rehabilitation Center, 01/18, 07/18, Interact with the senior citizens through various activities and assisting them with certain tasks., Collect information on recent interned residents about their personal interests.

• Researcher Mentee, Rutgers University, Newark, NJ, 07/24, 12/24, Conducted approximately 60-70 hours of research focusing on immunocytochemistry (ICC)., Optimized protocols for ICC to analyze protein localization and expression in endothelial cells., Performed antibody staining techniques and fluorescence microscopy to visualize and quantify protein dynamics., Collaborated with team members to troubleshoot methodologies and interpret experimental results., Presented findings at departmental research meetings, showcasing analytical and communication skills.
• Quality Control Chemist I, TEVA PHARMACEUTICALS, 09/21, 08/22, Farooq Nasim, (516) 375-5206, Conducted routine and non-routine chemical analyses on raw materials, in-process samples, and finished pharmaceutical products to ensure compliance with FDA and GMP regulations., Performed HPLC, GC, UV-Vis spectroscopy, and other analytical techniques to assess product quality, purity, and stability., Operated and calibrated analytical instruments, including pH meters, balances, and precision scales, to ensure accurate measurements., Documented and reviewed laboratory test results in accordance with Standard Operating Procedures (SOPs) and Good Documentation Practices (GDP)., Assisted in the investigation of out-of-specification (OOS) and out-of-trend (OOT) results, contributing to root cause analysis and corrective actions., Maintained and calibrated laboratory instruments to ensure accuracy and reliability of test results., Collaborated with cross-functional teams, including manufacturing and regulatory affairs, to support product release and compliance initiatives.