Janelle Smith
Apache Junction,AZ
Summary
Detail-oriented office manager with over a decade of experience in streamlining operations and enhancing team efficiency. Proven expertise in customer service and effective communication, committed to supporting organizational success.
Overview
21
21
years of professional experience
Work History
Office Manager
King Windshields
Mesa, AZ
07.2013 - Current
- Manage daily office operations and maintain organized workspaces.
- Manage front desk operations including greeting visitors, answering questions and assisting with insurance claims
- Coordinate schedules and meetings for staff.
- Processe payroll for all employees monthly, ensuring timely and accurate compensation.
- Perform general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Manage inventory and ordered supplies to maintain optimal stock levels for office operations.
- Train new employees on office procedures and company policies.
- Develope and enforce office policies to enhance workflow efficiency.
- Maintain filing system for records, correspondence and other documents.
- Answer phone calls and respond to emails to address customer inquiries and provide information.
- Monitor invoices and payments to ensure accuracy in accounts receivable and payable.
- Monitor payments due from clients and promptly contact clients with past due payments.
- Resolve customer inquiries in a timely manner while maintaining positive relationships with clients.
Dental Assistant
Dr. Randall Johnson
Scottsdale, AZ
08.2005 - 07.2013
- Greeted patients upon arrival and escorted them to examination rooms to enhance patient experience.
- Assisted in patient exams and procedures to ensure comfort and safety.
- Performed bite wing X-rays to aid in diagnosing dental issues and inform treatment planning.
- Maintained patient records for efficient tracking of medical histories and treatment plans, ensuring continuity of care.
- Prepared treatment rooms with necessary tools and materials for dental procedures.
- Sterilized instruments and maintained cleanliness in workspaces to uphold safety standards.
- Supported the dentist during treatments by providing necessary instruments promptly.
- Scheduled appointments and confirmed follow-up visits for optimal patient care.
Education
High School Diploma -
Apache Junction High School
Apache Junction, AZ05-2005
Skills
- Office management
- Payroll administration
- Financial reporting
- Schedule coordination
- Workflow efficiency
- Employee training
- Customer service
- Attention to detail
- Effective communication
- Problem solving
- Time management
Timeline
Office Manager
King Windshields
07.2013 - Current
Dental Assistant
Dr. Randall Johnson
08.2005 - 07.2013
High School Diploma -
Apache Junction High School