Janelle Smith
Wilkes-Barre,PA
Summary
Dedicated Behavioral Health Professional with 20 years of experience in client assessment, crisis intervention, and behavior planning. Expertise in supporting individuals to achieve daily needs and personalized goals. Background includes roles in mail operations and direct care, with a focus on team collaboration and maintaining safe environments. Committed to delivering effective communication and reliability in structured settings.
Overview
1
1
Certification
13
13
years of professional experience
Work History
distribution clerk
Usps
Wilkes-Barre, Pennsylvania
11.2021 - Current
- Operated conveyor equipment to route mail through USPS sorting areas
- Scanned barcodes to track USPS mail pieces and parcels
- Operated computer systems to enter data related to orders and deliveries.
- Separated heavy pallet loads into manageable units for streamlined processing. heavy pallet loads of cases, boxes and bags.
- Observed workflow and provided guidance to lower-level clerks to ensure productivity. and directed work of lower-level clerks.
- Sorted and organized mail for accurate distribution into designated PO boxes. into appropriate PO boxes.
community specialist
one well
Wilkes-Barre, Pennsylvania
04.2025 - 06.2026
- Developed strength-based, solution-focused individualized goal and action plan to promote permanent housing and self-sufficiency.
- Responded promptly to inquiries received via phone or email from members of the public regarding relevant topics.
- Maintained monthly outcome reports with program data for each client.
- Transported clients to job interviews, medical appointments and mental health visits to meet basic needs.
Behavioral Health Technician
CONCERN
Wilkes-Barre, Pennsylvania
07.2024 - 12.2025
- Supported youth through behavioral interventions and daily therapeutic routines at CONCERN.
- Monitored client behavior and reported concerns to clinical staff at CONCERN.
- Documented observations, incidents, and progress notes in client records at CONCERN.
Teacher's Assistant
kennedy child school
Bronx , NY
02.2019 - 06.2020
- Supported lead teachers in Kennedy Child School classrooms with daily lesson activities.
- Assisted with behavior guidance using Kennedy Child School policies and care routines.
- Supervised children during classroom routines, meals, and outdoor play.
- Prepared learning materials, centers, and supplies for Kennedy Child School instruction.
- Communicated student needs and daily updates with teachers and caregivers.
- Maintained cleanliness in classroom spaces throughout the school day., safe, organized classroom spaces throughout the school day.
Rehabilitation Specialist
Leake and Watts Children's Services
Yonkers, New York
01.2014 - 02.2019
- Supported children with developmental needs in residential rehabilitation settings.
- Modeled coping skills and daily living routines during sessions.
- Assisted crisis interventions using safety and de-escalation techniques.
- Facilitated group activities promoting social skills and positive peer interaction.
- Monitored client behavior and reported concerns to supervising clinicians.
- Maintained a safe environment by adhering to OSHA regulations.
- Educated families about medical conditions affecting their loved ones.
- Prepared patients for self-management and decision-making responsibilities.
- Helped individuals address disabilities and put together career plans.
Education
Teacher Assistant Certification - Early Childhood Special Education
Kennedy Child School
New York, NY11-2018
Some College (No Degree) - Early Childhood Education
Kaplan University
Davenport, IA02-2018
D.S.P Certification - Direct Support Professional
Bronx E.O.C
Bronx NY11-2013
GED -
South Bronx Job Corps
Bronx, NY04-1999
Skills
- Mail distribution
- Mail processing
- PO box routing
- Barcode scanning
- Conveyor operation
- Data entry
- Inventory control
- Crisis management
- Behavior intervention
- Client evaluation
Certification
- Teacher Assistant Certification
- Pennsylvania Child Abuse History certification
- Emergency Preparedness Plan Review
- Basic Fire Safety Training
- Essentials of Hippaa
- Ethics and corporate compliance
Timeline
community specialist
one well
04.2025 - 06.2026
Behavioral Health Technician
CONCERN
07.2024 - 12.2025
distribution clerk
Usps
11.2021 - Current
Teacher's Assistant
kennedy child school
02.2019 - 06.2020
Rehabilitation Specialist
Leake and Watts Children's Services
01.2014 - 02.2019
Teacher Assistant Certification - Early Childhood Special Education
Kennedy Child School
Some College (No Degree) - Early Childhood Education
Kaplan University
D.S.P Certification - Direct Support Professional
Bronx E.O.C
GED -
South Bronx Job Corps