Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Kelley  Whigham

Kelley Whigham

Hephzibah,GA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-organized Distribution Clerk adept at coordinating materials movement into and out of the warehouse environment. Detail-oriented and hardworking team player with skills in problem-solving, multitasking and prioritizing tasks. Ready to bring eight years of related experience and take on challenging new role.

Overview

20
20
years of professional experience

Work History

Sales Service Distribution Clerk

USPS, United States Postal Service
07.2016 - Current
  • Documented stock records and schedules accurately.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Picked orders, scanned products and packed boxes.
  • Checked shipments against paperwork and signed documents.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Operated postage meters, mail sealers and labeling machines.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Upsold postal services like insurance and tracking.
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
  • Sold stamps to customers along route and counted back bills and change to avoid errors.

Shift Manager

Shake Rag Express
02.2003 - 07.2016
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.

Education

No Degree - Health Administration

Liberty University
Lynchburg, VA

Skills

  • Operational Efficiency
  • Customer Satisfaction
  • Document Preparation
  • Teamwork Skills
  • Shipment Inspection
  • Professional Relationships
  • Team Goals
  • Item Scanning
  • Understanding of Distribution
  • Performance Goals
  • Postal Regulations
  • Equipment Safety
  • Workplace Safety
  • Mail Sorting and Delivery
  • Verifying Shipments
  • Team Meetings
  • Mail Distribution
  • Sales
  • Distribution Logistics
  • Service Sales
  • SAP Sales and Distribution

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Sales Service Distribution Clerk

USPS, United States Postal Service
07.2016 - Current

Shift Manager

Shake Rag Express
02.2003 - 07.2016

No Degree - Health Administration

Liberty University
Kelley Whigham