Rosilyn Whatley
United States Postal Service, USPS
Glenwood,IL
26
years of professional experience
Sales Service Distribution Clerk brings fast-paced guest service, processing 51-100 transactions per shift with accurate cash and credit card payments, and steady order handling in high-volume settings. Supports smooth customer flow by keeping transactions balanced and service prompt during busy shifts. Well matched to roles that value attention to detail, clear communication, and consistent service quality.
Work History
Sales Service Distribution Clerk
10 Years 10 Months- Processed incoming shipments promptly, ensuring accurate stocking and timely availability of products for customers.
- Received, sorted, and distributed incoming mail and packages.
- Processed incoming and outgoing mail to ensure timely delivery.
- Operated sorting equipment to efficiently categorize parcels and letters.
- Streamlined distribution processes for faster delivery times and increased customer satisfaction.
- Optimized packing procedures to reduce damages during transit, leading to fewer returns and higher customer satisfaction ratings.
- Picked orders, scanned products and packed boxes.
- Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
- Maintained accurate inventory records of postal supplies and materials.
- Entered customer inventory into database.
- Verified that information in the computer system was up-to-date and accurate.
- Eliminated outdated records by sending the records to be scanned.
- Collaborated with team members to optimize workflow and minimize delays.
- Trained new staff on operational procedures and safety protocols.
- Implemented quality control measures to enhance service accuracy and efficiency.
- Oversaw daily operations, ensuring adherence to USPS policies and guidelines.
- Analyzed workflow processes, recommending improvements for increased productivity.
- Compiled statistical information for special reports.
- Uncovered and resolved errors with minimal oversight.
Bartender
23 Years 7 Months- Quickly mix a variety of simple and complex cocktails.
- Provide prompt, efficient, friendly, and quality service at all times.
- Operate cash register and process customer cash and credit card payments.
- Accurately balance cash register at all times.
Education
Certificate - Legal Secretary
Skills
Microsoft Office proficiency
Invoice processing
Filing and data archiving
Calendar coordination
Data entry
Customer service
Vendor communication
Meeting coordination
Records management
Task prioritization
Microsoft Excel
Reception support
Confidentiality procedures
Timeline
Sales Service Distribution Clerk
United States Postal Service, USPS
10.2015 - CurrentRead More
Bartender
Family Den Lounge
10.2000 - 05.2024Read More
Robert Morris College
Certificate from Legal Secretary
Read More