JANELLE THURSTON
Saint Charles,IL
Summary
A customer-focused Sales Associate with 25 years of experience in retail environments. Known for my upbeat and approachable nature, I excel in fast-paced settings thanks to strong organizational and time management skills. Delivering a memorable guest experience is my priority, achieved through welcoming interactions and extensive product knowledge.
Overview
35
35
years of professional experience
Work History
Sales Associate Specialist
Von Maur
10.2023 - Current
- Conducted professional bra fittings for customers, assessing their needs and recommending appropriate sizes and styles.
- Maintained knowledge of current trends.
- Processed payments accurately using a cash register or POS computerized system.
- Organized stockrooms according to size, color and style of merchandise.
- Performed daily inventory counts to maintain accurate records of product availability.
- Created attractive window displays that promoted upcoming sales events.
- Developed relationships with regular customers providing them with personalized service.
- Built customer loyalty by engaging with and identifying product needs.
- Extend up to date sales and events for current and recurrent clients.
Sales Associate Specialist
Victoria's Secret & PINK
06.2021 - 10.2023
- Provided expert advice on lingerie products to customers, including bras, panties, shapewear, sleepwear and more.
- Highlighted new products by creating displays to enhance brand awareness and amplify engagement.
- Operated cash register/ POS computerized payments to finalize sales.
- Replenished sales floor with new items as they arrived from suppliers.
- Maintained current and up to date knowledge of trends in the lingerie/ clothing industry.
Restaurant Hostess
Ivy
06.2015 - 09.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Planned large party events in perfect synchronization with the stores schedule and the customers needs.
Hair Color Specialist
Mario Tricoci Hair Salon & Day Spa
09.1989 - 09.2007
- Contributed to a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
- Educated clients on proper at-home care, resulting in longer-lasting hair color results between appointments.
- Collaborated with other stylists to develop creative color concepts for salon marketing materials and photo shoots.
- Stayed up-to-date on industry trends by attending professional development workshops, trade shows, and online courses.
- Scheduled client appointments.
- Supervised other hairstylists, hairdressers and assistants.
- Hair color educator.
Education
Degree in Cosmotology - All Aspects of Cosmotology
Davea Vocational
06.1990
Skills
- Exceeded in maintaining a schedule with complexities
- Excels in all customer relations expectations
- Exudes mastery in handling hard to handle situations in public relations and primary
- Cash Handling
- Managing schedules and maintaining balance between obligations
- Interpersonal and written communication with conversational skills in spanish
- Conflict Resolution
- Customer Needs Assessment
- Teamwork
- Microsoft skills
- Inventory and Stocking
- Excellent Written and Verbal Communication
Timeline
Sales Associate Specialist
Von Maur
10.2023 - Current
Sales Associate Specialist
Victoria's Secret & PINK
06.2021 - 10.2023
Restaurant Hostess
Ivy
06.2015 - 09.2017
Hair Color Specialist
Mario Tricoci Hair Salon & Day Spa
09.1989 - 09.2007
Degree in Cosmotology - All Aspects of Cosmotology
Davea Vocational
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