JANELLE THURSTON
Saint Charles,IL
Summary
A customer-focused Sales Associate with 25 years of experience in retail environments. Known for my upbeat and approachable nature, I excel in fast-paced settings thanks to strong organizational and time management skills. Delivering a memorable guest experience is my priority, achieved through welcoming interactions and extensive product knowledge.
Overview
35
35
years of professional experience
Work History
Sales Associate Specialist
Von Maur
St. Charles, IL
10.2023 - Current
- Conducted professional bra fittings for customers, assessing their needs and recommending appropriate sizes and styles.
- Maintained knowledge of current trends.
- Processed payments accurately using a cash register or POS computerized system.
- Organized stockrooms according to size, color and style of merchandise.
- Performed daily inventory counts to maintain accurate records of product availability.
- Created attractive window displays that promoted upcoming sales events.
- Developed relationships with regular customers providing them with personalized service.
- Built customer loyalty by engaging with and identifying product needs.
- Extend up to date sales and events for current and recurrent clients.
Sales Associate Specialist
Victoria's Secret & PINK
Aurora, IL
06.2021 - 10.2023
- Provided expert advice on lingerie products to customers, including bras, panties, shapewear, sleepwear and more.
- Highlighted new products by creating displays to enhance brand awareness and amplify engagement.
- Operated cash register/ POS computerized payments to finalize sales.
- Replenished sales floor with new items as they arrived from suppliers.
- Maintained current and up to date knowledge of trends in the lingerie/ clothing industry.
Restaurant Hostess
Ivy
Wheaton, IL
06.2015 - 09.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Planned large party events in perfect synchronization with the stores schedule and the customers needs.
Hair Color Specialist
Mario Tricoci Hair Salon & Day Spa
Bloomingdale, IL
09.1989 - 09.2007
- Contributed to a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
- Educated clients on proper at-home care, resulting in longer-lasting hair color results between appointments.
- Collaborated with other stylists to develop creative color concepts for salon marketing materials and photo shoots.
- Stayed up-to-date on industry trends by attending professional development workshops, trade shows, and online courses.
- Scheduled client appointments.
- Supervised other hairstylists, hairdressers and assistants.
- Hair color educator.
Education
Degree in Cosmotology - All Aspects of Cosmotology
Davea Vocational
06.1990
Skills
- Exceeded in maintaining a schedule with complexities
- Excels in all customer relations expectations
- Exudes mastery in handling hard to handle situations in public relations and primary
- Cash Handling
- Managing schedules and maintaining balance between obligations
- Interpersonal and written communication with conversational skills in spanish
- Conflict Resolution
- Customer Needs Assessment
- Teamwork
- Microsoft skills
- Inventory and Stocking
- Excellent Written and Verbal Communication
Timeline
Sales Associate Specialist
Von Maur
10.2023 - Current
Sales Associate Specialist
Victoria's Secret & PINK
06.2021 - 10.2023
Restaurant Hostess
Ivy
06.2015 - 09.2017
Hair Color Specialist
Mario Tricoci Hair Salon & Day Spa
09.1989 - 09.2007
Degree in Cosmotology - All Aspects of Cosmotology
Davea Vocational