Janelle Torres
Orlando,FL
Summary
Detailed oriented and reliable worker with several years of experience in a high volume and fast-paced environment. Independently motivated team player, eager to boost efficiency and high quality, by organizing, multi-tasking, and meeting deadlines.
Overview
15
15
years of professional experience
1
1
Certification
3
3
Languages
Work History
Overnight Inventory Clerk
Enterprise Mobility
Orlando, FL
10.2024 - Current
- Maintain city fleet within company guidelines.
- Scan around 1,000 to 3,000 cars in a fast-paced team effort to track inventory movement for the next day.
- Run administrative MS Reports for the inventory.
Transaction Processor Specialist I
Conduent, Inc.
Orlando, FL
11.2022 - 07.2024
- Achieved high quality by validating that documents are properly classified and organized.
- Scanned processed payments, checks, and other documents with urgency by their deadlines.
- Pulled and reviewed rejected checks before mail out.
- Stored scanned documents in the retention room.
Retail Sales Associate
Kohl's Stores
09.2022 - 12.2022
- Assisted customers in finding and selecting items and providing recommendations.
- Stocked, replenished, and organized inventory with accuracy and efficiency.
- Assisted team members when necessary in handling cash registers, labeling products, unloading merchandise, and cleaning up.
Search Engine and Social Media Labeler
Contractor for Appen
01.2020 - 10.2022
- Verify and label social media content to support measurement of data relevance for machine learning.
- Evaluate the relevance of search results of search engines for AI learning.
- Categorize various internet content, researching and analyzing it by certain guidelines.
- Adapt and learn from changing guidelines and processes.
- Meet and exceed production and quality metrics.
Seasonal Clerical Assistant
Braille Works, Inc.
10.2019 - 12.2019
- Processed documents timely to a large print format with Adobe from people all over the U.S.
Transaction Processor Specialist
Conduent, Inc.
10.2011 - 10.2017
- Promoted to a more challenging position in the AE Pends Department in less than two years for exceptional high attention to detail and exceeding quality standards of 95%.
- Corrected errors such as dates, and plans more efficiently by exceeding 21+ transactions per hour.
- Compared, entered, and analyzed data with different programs, increasing quality by 3%, and achieving a monthly rate of 95%.
- Achieved 100% quality for a year for a Medicare company using excellent written and verbal communication resulting in a reduction of errors by 5% percent.
- Matched corrected medical claims forms with originals, boosting efficiency and quality by 3% to 5%.
- Helped the team achieve 100% quality as a team, a first, by challenging an evaluation.
Tax Associate
H&R Block
01.2011 - 04.2012
- Filed federal, state returns and the ACTC credit.
- Developed great customer services practices.
- Kept in touch with the clients for their status on federal returns.
- Promoted the office and oriented the clients from booths.
Education
Bachelor's degree - Business Administration
University of Puerto Rico
Ponce, PR12.2006
Skills
- Microsoft Office Suite
- 10 key typing
- Organization
- Multi-tasking
- Communication skills
- Self starter
- High accuracy
- Teamwork
- Attention to detail
- Willingness to learn
- Written and verbal communication
- Interpersonal skills
- Computer skills
- Bilingual
- Adaptability
Certification
Driver's License
Awards
Outstanding Employee on Quality Service, 2015
Timeline
Overnight Inventory Clerk
Enterprise Mobility
10.2024 - Current
Transaction Processor Specialist I
Conduent, Inc.
11.2022 - 07.2024
Retail Sales Associate
Kohl's Stores
09.2022 - 12.2022
Search Engine and Social Media Labeler
Contractor for Appen
01.2020 - 10.2022
Seasonal Clerical Assistant
Braille Works, Inc.
10.2019 - 12.2019
Transaction Processor Specialist
Conduent, Inc.
10.2011 - 10.2017
Tax Associate
H&R Block
01.2011 - 04.2012
Bachelor's degree - Business Administration
University of Puerto Rico