OUMAIMA ECHARIK
Richmond,VA
Summary
Highly motivated and customer-focused server with fluency in multiple languages, excellent communication skills, and a strong background in providing exceptional customer service. Highly organized with excellent time management abilities, allowing for seamless multitasking in fast-paced environments. Dedicated to delivering top-quality service and creating a positive experience for customers.
Overview
5
5
years of professional experience
Work History
Inventory Clerk
Stvrs Kicks
05.2022 - Current
- Record purchases, preform physical count of inventory, and reconcile stock count to computer generated reports
- Manage and maintain database
- Receive, unpack, label and restock items as necessary
- Perform routine clerical duties, including data entry, and assisting costumers
- Perform miscellaneous job-related duties as assigned.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Server
Crepes And Karak
08.2021 - 03.2022
- Greeted and seated guests in a prompt and courteous manner, ensuring a positive first impression.
- Demonstrated in-depth knowledge of the menu, including ingredients, preparation methods, and special promotions.
- Took and accurately recorded food and beverage orders, paying close attention to customer preferences, dietary restrictions, and special requests.
- Delivered orders to tables efficiently, ensuring accuracy in item presentation and timing.
- Collaborated with kitchen staff to ensure smooth order flow, efficient service, and timely delivery of food and beverages to customers.
Server / Banquet Server
Sheraton Tysons Hotel
07.2019 - 04.2021
- Arranged over 40 tables and table settings with meticulous attention to detail, adhering to seating plans and event themes.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Front Desk Receptionist
Sheraton Tysons Hotel
11.2018 - 07.2019
- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel's amenities
- Take payment from customers
- Respond to guests' issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs.
Education
Bachelor of Science - Computer science
Virginia Commonwealth University
12.2023
Associate of Science - Health Sciences
Northern Virginia Community College
12.2021
Skills
- Multilingual
- Google Suite
- Excellent communication skills
- Time Management
- Team Building
- Microsoft Office Suite
- Multitasking
Languages
Arabic
Native or Bilingual
French
Full Professional
Spanish
Limited Working
english
Native or Bilingual
Timeline
Inventory Clerk
Stvrs Kicks
05.2022 - Current
Server
Crepes And Karak
08.2021 - 03.2022
Server / Banquet Server
Sheraton Tysons Hotel
07.2019 - 04.2021
Front Desk Receptionist
Sheraton Tysons Hotel
11.2018 - 07.2019
Bachelor of Science - Computer science
Virginia Commonwealth University
Associate of Science - Health Sciences
Northern Virginia Community College
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