Years of call center experience
Janelle E L Williams
Hasbrouck Heights,NJ
Summary
Highly skilled professional with
11+ years of retail, call center, sales, customer service and telecommunications experience. Expertise in managing daily operations, triaging network outages, problem solving and active listening. Helpful multitasker commended as valuable team players. Ready to bring forth 11+ years of relevant work experience as a cashier.
Overview
16
16
13
13
Years of sale experience
15
15
Years of telecommunications
11
11
Years of retail
Work History
Video Repair Specialist III
Spectrum & TWC
04.2009 - Current
- Assist TWC customers with account information
- Efficiently answer billing questions
- Troubleshoot video, internet, and digital phone equipment
- Maintain handle time and schedule adherence
- Render product services and inform customers on new services
- Book Appointments for service and installations
Vacation Planner
Marriott Vacation Club
04.2007 - 01.2009
- Actively handled outbound calls at call center on daily basis
- Contacted rewards members with vacation ownership eligibility
- Offered discounted vacations for Vacation Club properties within US
- Check status for non-tour and tour requirements
- Introduced vacation ownership program and discussed benefits with prospects
- Obtained full and partial payment for vacation packages
Directory Assistance
Metro One Telecommunications
06.2007 - 10.2007
- Provided accurate directory assistance listings for general public
- Processed multiple call center call volume overflow
- Maintained quality and speed accuracy
Education
City Tech -
NYC College Of Technology
10.2026
High School Diploma -
Maynard Evans High School
05.2001
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Microsoft Word
- Microsoft Office
- Data Entry
- Problem Solving
Wpm
47
References
Available upon request
Summaryofqualifications
16 years call center experience
16 years sales
13 years customer service
15 years telecommunications
Languages
English
Native or Bilingual
Timeline
Video Repair Specialist III
Spectrum & TWC
04.2009 - Current
Directory Assistance
Metro One Telecommunications
06.2007 - 10.2007
Vacation Planner
Marriott Vacation Club
04.2007 - 01.2009
High School Diploma -
Maynard Evans High School
City Tech -
NYC College Of Technology
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