Erick Delgado
Simpsonville,SC
Summary
I feel I would be an excellent fit for this role due to my extensive hands-on experience and proven leadership abilities in the field.
Over the years, I have developed a deep understanding of maintenance procedures, including troubleshooting, repairing, and maintaining a wide range of systems and equipment.
I have a wide knowledge of power tools, hand tools, heavy equipment and machinery and land/property and grounds-keeping procedures.
My technical expertise is backed by relevant certifications and continuous proactive training, ensuring I stay updated with the latest industry standards.
In my previous roles with both the State of Florida and the State of Ohio, I have successfully led teams, managing both daily operations and long-term projects. I have a knack for organizing tasks based on priority, effectively helping in minimizing downtime and ensuring that all maintenance activities are completed on schedule.
My experience in mentoring and training junior staff has also allowed me to build cohesive teams that work effectively together. I fell that creating a cohesive and efficient team helps not only improve the over all Customer service experience, but help increase moral amongst peers as well. One of my key strengths is my problem-solving ability.
I am accustomed to diagnosing complex issues under pressure and finding practical solutions that ensure the smooth operation of facilities. I am also committed to safety and compliance, always ensuring that maintenance work adheres to the highest safety standards, protecting both the team and the equipment.
Moreover, I possess strong communication skills, which are crucial for a supervisory role. I am adept at coordinating with different departments, clearly conveying maintenance needs, and ensuring that everyone is aligned toward common goals.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
In summary, my combination of technical skills, leadership experience, and dedication to safety and efficiency makes me a well-qualified candidate.
Overview
12
12
years of professional experience
1
1
Certification
Work History
State Maintenance Repair Technician Tier III
State of Ohio Department of Rehabilitation and Correction
2022.11 - Current
- Performs semi-skilled and skilled maintenance repair of equipment (e.g., light fixtures, electrical outlets, switches, motors, appliances, electrical circuits, installs fixtures, repair and adjust fans, clocks, cookers, electrical components of HVAC heating and cooling systems, consoles, replaces disconnects and fuses on various electrical equipment), to include boiler and hydraulic systems
- Performs semi-skilled and skilled carpentry repairs (e.g., doors, locks cabinets, chairs, desks, floors, walls, windows, stairways, partitions)
- Performs semi-skilled and skilled repair of plumbing equipment (e.g., water and steam lines, sewer pipes, trap fittings, plumbing fixtures, pumps, regulators, valves, faucets, toilets, sinks, bathtubs, heating radiators, chilled water lines)
- Performs interior custodial duties (e.g., mops, sweeps, waxes floors, washes wall and windows)
- Performs exterior grounds keeping duties
- Removes snow and ice from sidewalks
- On a continuous basis, inspects buildings and equipment for needed repairs or replacements
- Performs systematic and routine preventive maintenance of assigned area
- Operates machine tools and welding equipment in making repairs to metal parts and equipment
- Ensures secure maintenance of tools and completes tool counts and inventories
- Assists in related job crafts as required
- Controls/restricts inmate movement to assigned areas
- Conducts searches of inmates when a breach of security is suspected
- Responds to emergencies
- Attends meetings and trainings
- Participates on institution committee
- Proficient at entering bids for contracts, state purchasing elements, and funding projects.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained inventory of repair supplies and ordered parts.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Repaired and tested electronic circuit boards, wiring and components.
- Installed and programmed variety of consumer products.
- Dismantled machines and equipment to remove defective parts.
- Followed detailed repair and maintenance procedures for consumer products.
- Repaired and maintained wide range of small and large appliances successfully.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Inspected and tested, repaired and refurbished products for proper operation.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
State Correctional Officer
State of Ohio
2018.10 - Current
- Maintain the safety and well-being of the offenders in our care
- The Correction Officer responsibilities include: Maintaining control of the institution to provide for safety and security of the facility, inmates, staff, and general public by enforcing rules/regulations/policies and procedures
- Supervise and direct inmate activity in assigned areas of the facility/institution
- Assuring assigned area is clean, safe, and secure
- Monitoring and operating security controls, equipment, and computers
- Operation of automotive vehicles in perimeter security and the transportation of inmates
- Conducting inmate counts, security rounds, and searches
- Completes required reports and serves on committee
- Prevents escapes or incidents which threaten security
- When necessary, uses physical force, unarmed self-defense, firearms, or other force to detain or secure inmates.
State Juvenile Corrections Sergeant (Management/Supervisor)
State of Florida
2014.07 - 2018.09
- Ensures the safe and secure custody of all assigned youth while ensuring that all youth are provided their constitutional rights with special concerns for legal, medical and mental health issues
- Uses security and emergency equipment to ensure the safety and security of detained youth and facility
- Process admissions, which includes supervising and searching detained youth
- Prepares detained youth for court appearances, transports and escorts detained youth to medical, criminal justice, social services and judicial facilities as needed according to departmental and facility policy and procedures
- Inspects facility, detained youth, visitors and packages delivered to the facility, as well as conduct searches related to safety and security to include but not limited to vehicles, facilities, property and person for contraband, health hazards, safety and security violations
- Writes reports and prepare required records regarding incidents, detained youth movement and noteworthy information and ensures the documentation of all violations of facility operating procedures, rules and regulations and state and federal statutes
- Ensure the inspection and maintenance of sanitary conditions of the facility
- Instructs detained youth in housekeeping sanitation responsibilities and personal hygiene
- Ensure that detained youth's services and programming are in compliance with DJJ and court orders, regulations, departmental policies and procedures and Quality Improvement (QI) Standards
- Follows policies and procedures for the safety and security of detained youth, staff and the public
- Supervises youth in all activities and maintain control of detained youth by giving directives, counseling and/or utilizing appropriate level of verbal or physical use of Protective Action Response (PAR) as needed to properly control detained youth in accordance with departmental and facility policy and procedure
- Initiates and maintain detained youth counts as directed by departmental and facility operating procedures and policy
- Completes 10-minute checks, 5-minute check or Constant Sight and Uninterrupted Sound Supervision for every detained youth confined to room confinement or designated as suicidal
- Accesses and analyzes information available through the Juvenile Justice Information System
- Successfully completes all required training and attend required meetings
- Performs other related duties
- Knowledge, skills and abilities, including utilization of equipment, required for the position: Ability to communicate both written and verbal
- Ability to add, subtract, multiply and divide rational numbers
- Ability to prepare and maintain reports and records
- Ability to effectively work with youth, co-workers, supervisors and the public
- Knowledge of good housekeeping tasks relative to maintaining the sanitary conditions of the facility
- Knowledge of good hygiene
- Knowledge of Department and facility policies and procedures
- Ability to understand and follow verbal and written instructions in a timely manner
- Ability to determine the appropriate level of use of force
- Ability to observe changes in youth's behavior
- Ability to provide constructive feedback to correct behavior.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Supervised [Number] employees and performance of tasks and managed [Number] offenders.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Coordinated responses to emergency situations arising in different prison locations.
- Handled inmate counts and searches for missing inmates.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Completed daily work report sheets and delegated tasks to employees.
- Resolved issues and disputes between inmates professionally and respectfully.
- Participated in development of correctional policies and procedures.
- Responded to emergency situations and provided first aid following facility guidelines.
- Monitored and confirmed compliance with safety standards and regulations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered services to customer locations within specific timeframes.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
The Home Depot
2012.12 - 2014.06
- Home Depot customer service representatives are expected to provide the best possible service to customers that ensures repeat patronage
- I received numerous customer service appreciation awards and several in-house accolades.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High school diploma - Some College in Sports Medicine
Pasco High School, Pasco Hernando Community College
Dade City, FL06.2012
Skills
- Computer Skills
- Security
- Conflict Management
- Writing Skills
- Time Management
- CCTV
- Law Enforcement
- Loss Prevention
- Computer Operation
- Typing
- Intelligence Experience
- Surveillance
- Microsoft Powerpoint
- Maintenance
- Management
- Microsoft Word
- Crisis Management
- Cleaning Experience
- Telecommunication
- Supervising Experience
- Crisis Intervention
- Hostage Negotiations
- Data Entry
- Customer service
- Service writing
- Sales
- Driving
- Management (4 years)
- Human capital management (2 years)
- Retail management
- Communication skills
- Supervising experience
- Mechanical knowledge
- Facilities maintenance
- Property maintenance
- Plumbing
- HVAC
- Electrical experience
- Equipment Repair
- Groundskeeping
- Project Management
- Carpentry
- Merchandising
- Handyman
- Change Management
- Landscape Maintenance
- Construction
- Leadership
- Team management
- Appliance repair
- Component Replacement
- Equipment Inspection
- System Testing
- Customer Service
- Machine Calibration
- Electrical Troubleshooting
- Understanding of engineering
- Safety Management
- Inventory Management
- Invoice Verification
- Equipment maintenance proficiency
- Safety Requirements
- System Upgrades
- Mechanical skills
- Network configuration
- Service Documentation
- Diagnostic Testing
- Technical diagnosis
- Experience operating machines
- Software Installation
- Hardware Repair
Certification
- CPR Certification
- First Aid Certification
- Firearms certified
- Water Certification
- Driver's License
- OSHA 30
- HVAC Certification
- EPA 608 CERTIFIED
Assessments
- Work style: Reliability, Proficient, 05/2024, Tendency to be reliable, dependable, and act with integrity at work
- Supervisory skills: Motivating & assessing employees, Proficient, 06/2024, Motivating others to achieve objectives and identifying improvements or corrective actions
- Office manager, Proficient, 06/2024, Scheduling and budgeting
- Security guard skills, Proficient, 05/2024, Assessing risks, enforcing security standards, and handling complaints
- Basic maintenance and repair, Proficient, 06/2024, Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
- Basic maintenance and repair, Proficient, 07/2024, Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
- Teamwork: Interpersonal skills, Proficient, 05/2024, Responding to challenging team situations at work
- Delivery driver, Proficient, 05/2024, Interpreting instructions or signs and solving problems
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
State Maintenance Repair Technician Tier III
State of Ohio Department of Rehabilitation and Correction
2022.11 - Current
State Correctional Officer
State of Ohio
2018.10 - Current
State Juvenile Corrections Sergeant (Management/Supervisor)
State of Florida
2014.07 - 2018.09
Customer Service Representative
The Home Depot
2012.12 - 2014.06
High school diploma - Some College in Sports Medicine
Pasco High School, Pasco Hernando Community College
- CPR Certification
- First Aid Certification
- Firearms certified
- Water Certification
- Driver's License
- OSHA 30
- HVAC Certification
- EPA 608 CERTIFIED
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