JANELLE WILLINGHAM
Harvest,AL
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
22
22
years of professional experience
Work History
Assistant Manager
HEIGHTS FINANCE (formerly Curo Management / Quick Credit)
Madison, AL
10.2019 - Current
- Supervised daily branch operations for Heights Finance’s consumer lending office.
- Trained team members on loan applications, servicing, and compliance procedures to enhance team proficiency.
- Reviewed customer accounts and resolved payment, billing, and loan questions.
- Resolved customer service inquiries and complaints promptly to maintain high customer satisfaction.
- Maintained accurate records for loans, cash handling, and branch paperwork.
- Assisted branch manager with staffing, scheduling, and workflow priorities.
- Supported underwriting tasks using company lending systems and credit documents.
- Assigned tasks to staff members based on their strengths and workloads., by setting priorities and goals.
- Mentored newly hired employees to ensure comprehensive understanding of various company programs.
Insurance Sales Agent
DIRECT AUTO INSURANCE
Athens, AL
03.2019 - 10.2019
- Developed new business through networking and proactive customer outreach to expand client base.
- Explained policy coverage, benefits, and limits to customers.
- Calculated premium amounts and established payment options to facilitate customer onboarding.
- Processed applications and underwriting paperwork.
- Updated customer records and handled policy renewals.
- Assisted customers with claim details and policy updates to ensure satisfaction and compliance.
- Delivered strong customer service while following compliance requirements.
Shipping Clerk
HART & COOLEY
Huntsville, AL
01.2005 - 01.2019
- Prepare shipping documentation and labels
- Process orders through USPS, UPS, FedEx, and other carriers
- Schedule shipments and monitor delivery status
- Maintain inventory and shipping records
- Track inventory and report discrepancies
- Reviewed and verified information from store locations to maintain accurate shipping and inventory records
- Operate pallet and electric jacks safely
- Counted, weighed, and measured materials for inventory management, organizing materials to streamline operations
- Printed daily sales receipts, verifying accuracy against system records to ensure proper financial tracking
- Maintain a clean, safe, and organized work environment
- Compute, record, and verify data and reports
- Executed various tasks to support team operations
Education
Advanced Diploma -
Russellville High School
Russellville, AL05-1991
Skills
- Lending software
- Collections management
- Operational efficiency
- Microsoft Office proficiency
- Problem-solving skills
- Time management
- Prioritization skills
- Team collaboration
- Clear verbal and written communication
- Effective listening
- Detail-oriented approach
- Customer service skills
Timeline
Assistant Manager
HEIGHTS FINANCE (formerly Curo Management / Quick Credit)
10.2019 - Current
Insurance Sales Agent
DIRECT AUTO INSURANCE
03.2019 - 10.2019
Shipping Clerk
HART & COOLEY
01.2005 - 01.2019
Advanced Diploma -
Russellville High School