JANELLY CRUZ
Hartford,UnitedStates
Summary
Provided in-person customer service across various roles, ensuring smooth front desk operations and positive experiences for students and parents. Demonstrated reliability and time management skills, effectively handling inquiries and transactions in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Student Admin Trainee
Office of the Bursar
Storrs, United States
09.2025 - Current
- Managed front desk operations, delivering in-person customer service and support to enhance student and parent experiences
- Assisted students and parents in understanding account balances, payment options, and policies, fostering clarity and trust
- Handled high-volume inbound calls on billing, fees, and payment inquiries, ensuring accurate information delivery
Cashier
Stop & Shop
Hartford, United States
05.2025 - 08.2025
- Processed customer transactions accurately and efficiently at checkout stations.
- Processed transactions accurately while delivering friendly customer service, contributing to positive shopping experience.
- Served 50+ customers daily in fast-paced environment, ensuring satisfaction and repeat business.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout areas throughout shifts.
Cashier
Stop & Shop
Hartford, United States
10.2023 - 06.2024
- Processed customer transactions accurately using point-of-sale systems.
- Managed cash register operations and balanced cash drawers, maintaining accuracy in financial transactions.
- Updated product labels with correct pricing, ensuring transparency and accuracy for customers.
- Assisted customers with inquiries, delivering exceptional service to enhance customer experience.
- Followed safety procedures to maintain a clean and organized workspace.
Customer Service
Slime Academy LLC
Manchester, United States
06.2023 - 06.2024
- Greeted customers and provided assistance with product inquiries, selections, and purchases in-store and online to enhance customer experience.
- Processed payments and restocked merchandise to ensure product availability.
- Managed store operations by opening and closing independently as needed.
- Supervised children and addressed behavioral issues.
Summer Youth Employee
Community Renewal Team Inc
Hartford, United States
06.2022 - 08.2022
- Developed foundational skills through structured training to enhance job readiness.
- Demonstrated reliability through excellent attendance and punctuality.
- Assisted with office tasks, ensuring smooth daily operations.
Education
Bachelor of Science - Allied Health Science
University of Connecticut
Storrs, CT05-2028
High School -
CREC Academy of Aerospace And Engineering
Windsor, CT06-2024
Skills
- Administrative support
- Customer Service
- Data entry
- Office administration
- Front desk operations
- Computer skills; Google Docs, Microsoft Excel, Word, PowerPoint, Canva
- Time Management
- Team collaboration
- Conflict resolution
- Confidentiality management
- Communication
Timeline
Student Admin Trainee
Office of the Bursar
09.2025 - Current
Cashier
Stop & Shop
05.2025 - 08.2025
Cashier
Stop & Shop
10.2023 - 06.2024
Customer Service
Slime Academy LLC
06.2023 - 06.2024
Summer Youth Employee
Community Renewal Team Inc
06.2022 - 08.2022
Bachelor of Science - Allied Health Science
University of Connecticut
High School -
CREC Academy of Aerospace And Engineering