Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Timeline
Generic

YOLIMAR PEREZ SANTIAGO

Willimantic,CT

Summary

Dedicated professional with proven expertise in customer service and bilingual communication, honed at UConn Dinning Services. Excelled in conflict management and team collaboration, ensuring efficient operations. Adept in Microsoft Office, I bring a track record of reliability and adaptability to high-paced environments.

Overview

3
3
years of professional experience

Work History

Student Admin Trainee

Center for Access and Post-secondary Success
Storrs, CT
05.2024 - Current
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Provided guidance and support to students on academic, career and personal issues.
  • Conducted one-on-one meetings with students to discuss their educational progress.
  • Maintained detailed records of all student interactions.
  • Counseled students on how to select appropriate courses for their major program of study.
  • Collaborated with faculty members to ensure that student needs were met effectively.
  • Cultivated relationships with community organizations to provide additional resources for students' success.

DINING SERVICE TRAINEE

Dining Services
Storrs, CT
01.2024 - Current
  • Effectively communicated and worked with other team members
  • Participated in several stations: dish room, food serving line, and cleaning services
  • Helped students in the dining hall
  • Developed an understanding of company products and services to provide customers with information and advice
  • Collaborated with team members to ensure efficient operation of the service department.

DRIVE-THRU CASHIER

Burger King
Willimantic, CT
01.2021 - 08.2021
  • Efficiently operated cash register, handling customer transactions accurately and providing excellent customer service
  • Collaborated with team members to ensure smooth operation during peak hours, contributing to a positive work environment
  • Operated cash register and accurately processed payments, returns, and exchanges

Education

Some College (No Degree) - Political Science

University of Connecticut
Storrs, CT

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Canava
  • Google Slides
  • Google Docs
  • Google Spreadsheets
  • Outlook
  • Gmail
  • Bilingual speaker of English and Spanish
  • Cash Handling
  • Report Preparation
  • Staff Mentoring
  • Conflict Resolution
  • Work Ethic and Integrity
  • Telephone Etiquette
  • Effective Communication
  • Decision Making Aptitude
  • Multitasking Capabilities
  • Computer Literacy
  • Professionalism and Courtesy
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Patience and Empathy
  • Service Minded
  • Team Collaboration
  • Active Listening
  • Work Task Prioritization
  • Continuous Improvement
  • Supervision and Leadership

Languages

  • English, Native
  • Spanish, Bilingual

Volunteer Experience

  • Whippet Readers, Willimantic, CT, Volunteer, Fall 2022, Spring 2023, Aided children from Sweeney Elementary School with literature to advance students' reading comprehension.
  • Willimantic Public Library, Willimantic, CT, Volunteer, Fall 2023, Supported the Willimantic Public Library with their Fall into the Reading event for children who resided in Windham. Collaborated with team members to ensure the efficiency of the event.
  • AACC Crown Day Event, Storrs, CT, Volunteer, Spring 2024, Supported students and staff in organizing an event for Black History Month. Guided students throughout the event. Collaborated with staff members and hairdressers.

Timeline

Student Admin Trainee

Center for Access and Post-secondary Success
05.2024 - Current

DINING SERVICE TRAINEE

Dining Services
01.2024 - Current

DRIVE-THRU CASHIER

Burger King
01.2021 - 08.2021

Some College (No Degree) - Political Science

University of Connecticut

Similar Profiles

CREATE PROFILE
YOLIMAR PEREZ SANTIAGO