Marion Petersen
Lubbock,TX
Summary
Detail-oriented Customer Service Professional with 4 years of experience in sales support. Expertise in communication, problem-solving, and time management to enhance customer experiences. Organized and adaptable, with a strong capacity to quickly learn new technologies and contribute to team objectives.
Overview
3
3
years of professional experience
Work History
Student Trainee
Primerica Life Insurance Agents
Lubbock, TX
01.2024 - 07.2024
- Completed training sessions to enhance communication, problem-solving, and time management skills.
- Supported sales team by researching and identifying potential leads and clients, contributing to targeted outreach efforts.
- Organized informational sessions to raise company awareness and create sales opportunities.
Housekeeper
Overton Hotel and Conference Center
Lubbock, TX
01.2023 - 01.2024
- Managed cleanliness of 16-18 rooms daily, ensuring high standards and guest satisfaction through adherence to strict time schedule.
- Efficiently completed standard room cleaning within 30 minutes and larger suites with an additional 15 minutes, while optimizing time management skills.
- Demonstrated dedication to a role and quality service, contributing to a positive guest experience within the hospitality environment.
Cashier
Hobby Lobby of Gillette
Gillette, WY
08.2022 - 09.2022
- Processed cash, check, and credit transactions accurately, ensuring balanced cash drawers and fostering customer trust.
- Assisted customers by answering questions, handling returns and exchanges, and efficiently guiding them in locating or ordering merchandise.
- Managed store operations by opening and closing store, stocking merchandise, and promptly addressing customer complaints to enhance shopping experience.
Front Desk Clerk
Arbuckle Lodge
Gillette, WY
10.2021 - 07.2022
- Adapted to Front Desk Clerk role, mastering responsibilities in three days through proactive learning and inquiry to support operational needs.
- Demonstrated flexibility and reliability by covering all shifts, consistently working 50-90 hours weekly to ensure staffing continuity.
- Cultivated positive guest relations by delivering exceptional service and effectively addressing guest needs to enhance overall experience.
Housekeeper
Arbuckle Lodge
Gillette, WY
06.2021 - 10.2021
- Efficiently cleaned and organized guest rooms, offices, and common areas, ensuring each room was completed within designated timeframes.
- Assisted with breakfast service, improving guest satisfaction through attentive hospitality and a welcoming environment.
- Trained new hires, supporting team operations and earning a performance-based pay increase after 30 days.
Education
10/08/2026 - 2026 Fundamentals of Tax Preparation
Jackson Hewitt Tax Class
09.2026 - 10.2026
High school diploma -
High School
Skills
- Cash Handling
- Point of saleing
- Cash Register
- Food Service
- Food Preparation
- Front Desk
- Customer support
- Sales
- Sales Support
- Retail Lead Generation
- Client Engagement
- Client relations
- Market Research
- Organizational ability
- Scheduling
- Facility Management
- Microsoft Word
- Time management
- Attention to detail
- Client communication
- Good work ethic
- Adaptable
- Web development
- Basic math
- Multitasking and organization
Timeline
10/08/2026 - 2026 Fundamentals of Tax Preparation
Jackson Hewitt Tax Class
09.2026 - 10.2026
Student Trainee
Primerica Life Insurance Agents
01.2024 - 07.2024
Housekeeper
Overton Hotel and Conference Center
01.2023 - 01.2024
Cashier
Hobby Lobby of Gillette
08.2022 - 09.2022
Front Desk Clerk
Arbuckle Lodge
10.2021 - 07.2022
Housekeeper
Arbuckle Lodge
06.2021 - 10.2021
High school diploma -
High School