Janely Segoviano
Rancho Cucamonga
Summary
Hardworking Customer Service Professional with over 4 years of experience ensuring customer satisfaction by providing exceptional service in every interaction. Overcomes difficult situations through adaptability and excellent interpersonal communication strengths. Pursues every opportunity to support team members and learn new skills.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
10.2024 - Current
- Cultivate customer connections while crafting quality beverages to create a positive, well-rounded experience.
- Contribute to a fast-paced, team environment through effective communication and collaboration.
- Handle transactions, operate POS system, clean counters, machines, utensils, and seating areas daily.
- Address customer complaints and resolve issues to ensure satisfaction and foster loyalty.
E-Commerce Manager
Yaritas Boutique
01.2021 - 09.2024
- Managed e-commerce accounts across 8 different online platforms
- Resolved customer inquiries promptly and professionally, earning positive reviews
- Acquired merchandise (clothing, accessories, etc.) from wholesalers
- Sold merchandise via product photography and product description while maintaining an organized and accurate inventory log
Photographer
Studio 1
09.2023 - 11.2023
- Fostered creative environments during shoots, making subjects feel comfortable and natural
- Collaborated with other photographers to maintain fast-paced environment and photo quality
- Selected and set up appropriate props, backdrops, and lighting
- Offered image proofs to help clients choose best photos from shoot
Substitute Program Leader
Think Together
01.2023 - 05.2023
- Maintained day-to-day classroom management and discipline to promote learning initiatives
- Consulted with parents and teaching staff to enhance student learning and behavior
- Acted as a positive role model, exemplifying the program's core values
- Repeatedly requested by teachers based on trusted performance
Education
Bachelor of Science: Speech And Hearing Science -
Arizona State University
Tempe, AZ05.2026
Skills
- Customer Service/Relations
- Problem Solving
- Building Rapport and Trust
- Quick Learner
- Team-Oriented
- Organization and Time Management
- Verbal and written Communication
- Cash-handling
Timeline
Barista
Starbucks
10.2024 - Current
Photographer
Studio 1
09.2023 - 11.2023
Substitute Program Leader
Think Together
01.2023 - 05.2023
E-Commerce Manager
Yaritas Boutique
01.2021 - 09.2024
Bachelor of Science: Speech And Hearing Science -
Arizona State University
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