Janese Hill
BROOKLYN
Summary
Dedicated professional with over 10 years of experience in supervising environments and ensuring the safety and well-being of clients. Expertise in team leadership, conflict resolution, and communication. Proven ability to maintain organized and secure spaces while fostering positive relationships with diverse groups. Focused on promoting a safe and welcoming atmosphere for students, staff, and visitors.
Overview
3
3
years of post-secondary education
13
13
years of professional experience
Work History
Home Care Professional
Preferred Home Care
01.2024 - Current
- Ensured client safety, well-being, and security in home environments.
- Monitored client health, promptly reporting concerns or emergencies to appropriate parties.
- Build trusting relationships while maintaining confidentiality and professionalism.
- Follow safety procedures and agency policies at all times.
- Maintained accurate documentation and communicated effectively with supervisors and families to enhance care coordination.
Assistant Manager
Snipes USA
01.2023 - 12.2023
- Supervised daily store operations, ensuring safety for customers and employees.
- Monitored store activity, enforcing company policies to maintain operational standards.
- Trained employees on workplace expectations and safety practices to enhance customer service.
- Resolved customer concerns and de-escalated difficult situations professionally.
- Assisted with opening and closing procedures, cash handling, and inventory control.
Assistant Manager
Foot Locker
01.2020 - 12.2022
- Supervised employees to ensure adherence to company policies and promote a compliant workplace.
- Resolved customer disputes calmly and professionally to enhance customer satisfaction.
- Monitored store activity and reported suspicious behavior to assist with loss prevention efforts.
- Helped reduce inventory loss through vigilance by monitoring store activity and reporting suspicious behavior.
- Maintained a clean, organized, and safe environment for customers and staff.
Retail Associate
Macy’s | GameStop | Kohl’s | Mavi Jeans | Brooklyn Industries | Adecco Staffing Agency
01.2014 - 12.2019
- Delivered excellent customer service in fast-paced environments.
- Assisted customers, fostering a professional and welcoming atmosphere that enhanced shopping experience.
- Collaborated with team members to streamline daily operations, contributing to a smooth and efficient workflow.
- Monitored store environment to deter theft, promptly reporting concerns to management for investigation.
- Followed company policies and safety procedures.
Education
High School Diploma -
School for Human Rights
BROOKLYN, NY 09.2011 - 06.2014
Skills
- Emergency Response
- Safety & Security Awareness
- Incident Reporting
- Customer and Community Relations
- Conflict Resolution and De-escalation
- Team Leadership
- Observation Skills
- Policy compliance
- Problem Solving
- Dependability
- Time Management
- Communication
- Microsoft Office
- Professionalism
Timeline
Home Care Professional
Preferred Home Care
01.2024 - Current
Assistant Manager
Snipes USA
01.2023 - 12.2023
Assistant Manager
Foot Locker
01.2020 - 12.2022
Retail Associate
Macy’s | GameStop | Kohl’s | Mavi Jeans | Brooklyn Industries | Adecco Staffing Agency
01.2014 - 12.2019
High School Diploma -
School for Human Rights
09.2011 - 06.2014