Summary
Overview
Work History
Education
Skills
Timeline
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Julie Burgess

Prescott Valley

Summary

Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.

Overview

11
11
years of professional experience

Work History

Home Care Professional

Home Instead, Honor
08.2022 - Current
  • Assisted clients with daily living activities to promote independence and well-being.
  • Communicated effectively with clients and families to understand care needs and preferences.
  • Maintained accurate records of client progress and care provided for continuity of services.
  • Collaborated with healthcare professionals to implement personalized care plans.
  • Adapted quickly to changing client needs while ensuring a safe environment.
  • Supported clients in medication management by providing reminders and instructions as needed.
  • Engaged clients in social activities to enhance their emotional well-being and combat isolation.
  • Observed and reported changes in client conditions to ensure timely interventions from healthcare teams.
  • Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
  • Developed strong rapport with patients and families, fostering trust and open communication.
  • Participated in continuing education opportunities to stay current on best practices in home care provision.
  • Transported patients to medical appointments, helping them maintain continuity of care.
  • Managed patient documentation accurately and confidentially, adhering to HIPAA regulations.

Dental Assistant

Botts Dental Spa
02.2015 - 11.2018
  • Assisted in patient management and appointment scheduling, ensuring smooth clinic operations.
  • Prepared treatment rooms and sterilized instruments to maintain compliance with health regulations.
  • Educated patients on oral hygiene practices, enhancing overall patient care and satisfaction.
  • Supported dental procedures by providing chairside assistance to dentists during treatments.
  • Recorded patient information accurately in electronic health records for efficient data management.
  • Collaborated with dental team members to streamline workflows and improve patient service delivery.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
  • Participated in community outreach programs, educating public on importance of dental health.
  • Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.

Education

Bachelor of Science - Psychology

Graceland University
Lamoni, IA

Certificate - Dental Assistant

Concorde Career College
Memphis, TN
06-2015

Skills

  • Oxygen therapy administration
  • Compassionate caregiving
  • Bathing assistance
  • Housekeeping tasks
  • Dementia care
  • Personal hygiene assistance
  • Emotional support
  • Transportation assistance
  • Patient monitoring
  • Medical appointment coordination

Timeline

Home Care Professional

Home Instead, Honor
08.2022 - Current

Dental Assistant

Botts Dental Spa
02.2015 - 11.2018

Bachelor of Science - Psychology

Graceland University

Certificate - Dental Assistant

Concorde Career College
Julie Burgess