Janeshia Mcgregory
Houston,MS
Summary
Motivated professional with experience in behavioral health support and team leadership. Expertise in crisis intervention and therapeutic communication, driving patient engagement and encouraging coping strategies. Prepared to enhance team dynamics and patient outcomes in a collaborative environment.
Overview
7
7
years of professional experience
Work History
Behavioral Health Assistant
Millcreek of Pontotoc
Pontotoc, Mississippi
05.2024 - Current
- Monitored patient behavior and reported changes to the treatment team promptly.
- Supported patients during group therapy sessions, encouraging participation and engagement.
- Maintained a clean and safe environment for patients in accordance with health standards.
- Provided crisis intervention services when needed including de-escalation techniques.
- Instructed patients on coping skills such as relaxation methods, stress management, and problem solving techniques.
- Ensured compliance with HIPAA regulations pertaining to the privacy of protected health information.
- Provided support to clients in developing and maintaining healthy relationships.
- Observed clients' behavior during individual or group sessions to ensure safety of all parties involved.
- Adhered to ethical guidelines set forth by state licensing boards regarding confidentiality of patient information.
- Facilitated group activities such as art therapy, music therapy, and recreational activities.
- Developed a trusting relationship with clients by actively listening and responding appropriately.
- Encouraged positive behaviors while discouraging negative behaviors using reinforcement strategies.
Drive-Thru Cashier
McDonald's Restaurant
Pontotoc, Mississippi
11.2023 - 04.2024
- Managed cash register transactions during peak drive-thru hours to ensure efficiency.
- Handled customer inquiries and resolved issues promptly and professionally.
- Greeted customers, took orders, and provided accurate product information.
- Operated drive-thru window to maintain fast order processing times.
- Assisted in training new cashiers on operational procedures and systems.
- Maintained cleanliness and organization of work area throughout shifts.
- Prepared drinks, ice cream, and special items to complete food orders.
- Verified accuracy of orders before delivery to enhance customer satisfaction.
Carhop Server
Sonic DriveIn
Houston, Mississippi
08.2021 - 10.2023
- Led daily operations to ensure efficient crew performance and workflow management.
- Trained new staff on safety protocols and operational procedures for team success.
- Enforced company policies and standards to uphold a safe working environment.
- Assisted in resolving customer issues promptly to ensure a positive experience for all.
- Mentored newly hired crew members to prepare each for job roles.
- Trained new hires on job duties, safety protocols, and company policies.
- Organized crew placement per job function when assigning work.
- Monitored task completion to meet company standards for performance.
- Established and maintained professional working relationships with employees.
- Enforced safety mandates and OSHA restrictions with good leadership skills.
Inspector Team Leader
Peak Living
Pontotoc, Mississippi
10.2018 - 07.2021
- Trained team members on inspection techniques and quality control procedures.
- Led quality inspections to ensure compliance with industry standards.
- Collaborated with production teams to address quality concerns proactively.
- Facilitated regular team meetings to discuss inspection findings and strategies.
- Reviewed documentation for accuracy and completeness during inspections.
- Assessed work for errors or compliance issues and made corrections or modifications.
- Provided training to new team members on inspection techniques, processes, and procedures.
- Performed visual inspections of finished products.
- Maintained lab cleanliness and safety standards.
Education
High School Diploma -
Houston High School
Houston, MS05-2017
Skills
- Crisis intervention
- Patient monitoring
- Group facilitation
- Coping strategies
- HIPAA compliance
- Behavioral health support
- Team leadership
- Effective communication
- Active listening
- Problem solving
- Therapeutic communication
- Charting and clinical documentation
Timeline
Behavioral Health Assistant
Millcreek of Pontotoc
05.2024 - Current
Drive-Thru Cashier
McDonald's Restaurant
11.2023 - 04.2024
Carhop Server
Sonic DriveIn
08.2021 - 10.2023
Inspector Team Leader
Peak Living
10.2018 - 07.2021
High School Diploma -
Houston High School