Janessa Ispas
Bend,OR
Summary
Compassionate Hard worker mother of two with a background in various skill sets. My family and animals are my life. My Strengths lie in strong communication skills, ability to manage conflicts effectively, and keen understanding of various needs of customers and animal care. Previous roles have consistently resulted in improved customer satisfaction through effective problem-solving and proactive engagement methods.
Overview
5
5
years of professional experience
Work History
Veterinary Assistant
Central oregon animal hospital
Bend, Oregon
06.2022 - 06.2023
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Dispensed medications orally or topically as directed by veterinarian.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
Retail Sales Associate
Aquatopia
Bend , Oregon
05.2019 - 05.2022
- Handled and cared for saltwater fish, coral and tropical freshwater fish.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Promoted special offers and discounts to encourage additional purchases.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Sales Manager
Calyx crafts
Bend , Oregon
09.2018 - 04.2019
- Established relationships with key clients, while maintaining existing customer base.
- Identified and developed new markets for products or services.
- Collaborated with marketing team to create promotional materials for target customers.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
Education
High School Diploma -
Mountain View
Bend 06-2015
Skills
- Animal Safety
- Reception Area Maintenance
- Client Communication
- Sales Planning
- Performance Management
- Exceptional multi-tasker
- Excellent communication skills
- Money Handling
- Customer Service
- Teamwork and Collaboration
- Phone Etiquette
References
References available upon request.
Timeline
Veterinary Assistant
Central oregon animal hospital
06.2022 - 06.2023
Retail Sales Associate
Aquatopia
05.2019 - 05.2022
Sales Manager
Calyx crafts
09.2018 - 04.2019
High School Diploma -
Mountain View