JANESSA BAISDEN
Scappoose
Summary
Detail-oriented professional experienced in providing exceptional administrative and organizational support in busy office settings. Possesses excellent interpersonal skills and ability to interact with a diverse group of individuals. Proficient in current office software applications and database management.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
UPS
Hillsboro, OR
09.2023 - Current
- Trained new hires on operational procedures, ensuring adherence to UPS standards of service.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Delivered exceptional customer service by actively resolving inquiries and complaints with professionalism and empathy.
- Responded promptly to customer inquiries via multiple channels, maintaining high standards of communication throughout.
Office Assistant
Lawson Corp.
Carlton, OR
02.2023 - 05.2023
- Answered questions from vendors, employees and customers about bills, paychecks, and invoices.
- Utilized QuickBooks to create and maintain meticulous accounting records for company.
- Monitored status of loans and accounts to ensure that payments were up to date.
- Supported staff by performing data entry and completing administrative duties.
Operations Supervisor
UPS
Portland, OR
12.2017 - 02.2023
- Resolved customer service issues and complaints in a timely and professional manner.
- Planned, scheduled, and assigned work activities for personnel.
- Trained, coached and mentored team members to foster a highly productive work environment.
- Adhered to delivery schedules and deadlines.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Remained open to feedback from supervisor and peers to build and improve skills set.
Pizza Delivery Driver
Fultanos
Scappoose, OR
03.2016 - 11.2017
- Assisted food service crew with side duties as needed.
- Checked orders before delivery for accurate quantities and charges.
- Turned in receipts and money received from deliveries.
- Logged deliveries and other information in company database.
- Contributed to stocking and inventorying food items.
Cashier/Pizza Maker
Pizza Vendor
Scappoose, OR
03.2015 - 03.2016
- Operated cash register and accurately processed payments, returns, and exchanges.
- Provided efficient and courteous service to customers.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Restocked supplies and ingredients to promote freshness.
- Assisted customers with product selection, order entry, and payment processing.
Education
High School Diploma -
Scappoose High School
Skills
- Warehouse Operations
- Accounts Payable and Accounts Receivable
- Payroll Administration and Timekeeping
- Overseeing Personnel
- Safe Work Methods
- Time Management
- Sorting and Labeling
- Staff supervision
- Customer relations
- Workflow optimization
- Quality assurance
- Scheduling coordination
- Customer service
- Critical thinking
- Problem resolution
- Computer proficiency
- Complaint resolution
Timeline
Operations Supervisor
UPS
09.2023 - Current
Office Assistant
Lawson Corp.
02.2023 - 05.2023
Operations Supervisor
UPS
12.2017 - 02.2023
Pizza Delivery Driver
Fultanos
03.2016 - 11.2017
Cashier/Pizza Maker
Pizza Vendor
03.2015 - 03.2016
High School Diploma -
Scappoose High School