Hi, I’m
Janessa Daily Otero
Sales Associate
299 E Pastime Rd, Tucson,AZ
Summary
Dynamic Office Manager at Saguaro Professional Painting LLC, recognized for enhancing team productivity and optimizing office operations. Skilled in budgeting and workflow planning, I successfully implemented cost-saving measures while fostering exceptional customer service. My friendly nature and organizational skills led to improved client satisfaction and streamlined processes, ensuring a thriving work environment.
Overview
2
years of professional experience
2
Language
Work History
Saguaro Professional Painting LLC
Office Manager
03.2023 - Current
Job overview
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintain a professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamline office operations by implementing efficient filing systems and organizational strategies, document handling and processing, reducing turnaround time for client inquiries and requests.
- Establish team priorities and monitored performance. Manage and maintain scheduling to ensure smooth operations and minimal conflicts.
The UPS Store
Sales Associate
09.2023 - 03.2025
Job overview
- Engaged with customers and provided positive first impressions to build rapport, loyalty and relationships with existing, new, and potential customers encouraging repeat business.
- Solved customer challenges by offering relevant products and services. Maintain calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience
Education
Alta Vista High SchoolTucson, AZ
GED
Catalina Foothills High SchoolTucson, AZ
High School Diploma
Skills
Clerical support
Friendly nature
Scheduling
Organizational skills
Excellent multi-tasking ability
Performance improvement
Relationship building
Clear oral/written communication
Office management
Sales and marketing
Technical Support
Sorting and labeling
Timeline
Sales Associate
The UPS Store
09.2023 - 03.2025
Office Manager
Saguaro Professional Painting LLC
03.2023 - Current
Alta Vista High School
GED
Catalina Foothills High School
High School Diploma