Janessa Diaz
Aurora,IL
Summary
Dynamic and results-oriented professional with a proven track record at Ace Hardware, enhancing customer satisfaction through exceptional service and accurate money handling. Skilled in sanitization and customer assistance, I excel in fast-paced environments, demonstrating strong work ethic and empathy. Achieved significant improvements in operational efficiency and customer service standards.
Overview
4
4
years of professional experience
Work History
Cashier/ Floor Associate/ Stocker
Ace Hardware
06.2020 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Floor Associate
Children’s Discovery Museum
12.2022 - 05.2023
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted families, helped with directions
- Answered questions about museum policies and addressed customer concerns.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
Order Picker
Amazon
05.2023 - 05.2024
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
Substitute Custodian
School District 308
05.2024 - 08.2024
- Improved school cleanliness by performing thorough and regular custodial duties, including sweeping, mopping, and sanitizing surfaces.
- Assisted in compliance with health regulations by thoroughly sanitizing restrooms daily using appropriate tools and chemicals.
- Supported school events by setting up furniture, equipment, and decorations as required.
- Assisted in creating a positive learning environment with diligent maintenance of classrooms, hallways, and common areas.
Education
High School Diploma -
West Aurora High School
Aurora, ILSkills
- Heavy Lifting
- Sanitization
- Cleaning proficiency
- Waste disposal
- Customer Assistance
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Money Handling
Timeline
Substitute Custodian
School District 308
05.2024 - 08.2024
Order Picker
Amazon
05.2023 - 05.2024
Floor Associate
Children’s Discovery Museum
12.2022 - 05.2023
Cashier/ Floor Associate/ Stocker
Ace Hardware
06.2020 - 05.2022
High School Diploma -
West Aurora High School