Summary
Overview
Work History
Education
Skills
Timeline
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Janessa Diaz

Aurora,IL

Summary

Dynamic and results-oriented professional with a proven track record at Ace Hardware, enhancing customer satisfaction through exceptional service and accurate money handling. Skilled in sanitization and customer assistance, I excel in fast-paced environments, demonstrating strong work ethic and empathy. Achieved significant improvements in operational efficiency and customer service standards.

Overview

4
4
years of professional experience

Work History

Cashier/ Floor Associate/ Stocker

Ace Hardware
06.2020 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Floor Associate

Children’s Discovery Museum
12.2022 - 05.2023
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Greeted families, helped with directions
  • Answered questions about museum policies and addressed customer concerns.
  • Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.

Order Picker

Amazon
05.2023 - 05.2024
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
  • Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.

Substitute Custodian

School District 308
05.2024 - 08.2024
  • Improved school cleanliness by performing thorough and regular custodial duties, including sweeping, mopping, and sanitizing surfaces.
  • Assisted in compliance with health regulations by thoroughly sanitizing restrooms daily using appropriate tools and chemicals.
  • Supported school events by setting up furniture, equipment, and decorations as required.
  • Assisted in creating a positive learning environment with diligent maintenance of classrooms, hallways, and common areas.

Education

High School Diploma -

West Aurora High School
Aurora, IL

Skills

  • Heavy Lifting
  • Sanitization
  • Cleaning proficiency
  • Waste disposal
  • Customer Assistance
  • Customer Service
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Money Handling

Timeline

Substitute Custodian

School District 308
05.2024 - 08.2024

Order Picker

Amazon
05.2023 - 05.2024

Floor Associate

Children’s Discovery Museum
12.2022 - 05.2023

Cashier/ Floor Associate/ Stocker

Ace Hardware
06.2020 - 05.2022

High School Diploma -

West Aurora High School
Janessa Diaz