Janessa Graham

• sales floor coverage during peak selling times. Adjust schedules as needed to meet customer needs. Leverage payroll to drive sales and meet company productivity goals
• Continually assess store team structure to meet the current store needs and address availability and roster issues in a timely manner
• Ensure daily use of the current reports and tools to plan strategy of floor coverage and management of tasks
• Achieve excellence in all operational areas and functions including: knowledge and implementation of all company policies and procedures, marketing, product replenishment, markdowns and promotions, store cleanliness and backroom organization
• Protect company assets and reduce merchandise shrink by managing internal, external and administrative inventory processes according to company procedures
• Ensure compliance to company policies and procedures, and federal, state, and local employment laws to ensure a safe environment and protect company assets
• Work with the District Manager as needed on loss prevention investigations

Qualifications :

• Ability to forecast and analyze business trends and make effective action plans
• Proven ability to network; acquiring and maintaining talent
• Passionate about fashion and the J. Jill brand; continually engaged
• Treats everyone on the team with dignity and respect, and motivates through inspiring and encouraging leadership
• 4-6 years Women’s Specialty Retail Management experience required, 1+ years in a Store Manager position preferred
• Excellent leadership qualities, training and team building skills
• Proven excellent customer service skills with statistical track record in all areas of sales
• Established history in recruiting and retaining a talented sales and support team
• Excellent communication and analytical skills
• Strong style, merchandising and wardrobing skills
• College degree preferred, or previous work experience in a management position
• Point of Sale and general office software technical experience
• Experience in relevant Human Resource processes

About Us :

At J.Jill, our success is guided by a culture that values the intrinsic art of creativity and the data science required to drive our future growth. We are collaborative and data-centric, with every associate focused on creating our customer’s unique experience and delivering results through our omnichannel business model. We embrace each other’s differences and unique perspectives and consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

• Trained team members in successful strategies to meet operational and sales targets.
• Created employee schedules to align coverage with forecasted demands.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Optimized store displays and appearance via strategic merchandising.
• Managed inventory control, cash control, and store opening and closing procedures.
• Completed routine store inventories.
• Established objectives to offer team members clear roadmap to help company achieve overall goals.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Rotated merchandise and displays to feature new products and promotions.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Mentored team members to enhance professional development and accountability in workplace.

• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Assisted in recruiting, hiring and training of team members.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Rotated merchandise and displays to feature new products and promotions.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Created and maintained safe and secure work environments for employees.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Interacted well with customers to build connections and nurture relationships.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Mitigated business risks by working closely with staff members and assessing performance.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Reduced operational risks while organizing data to forecast performance trends.
• Trained new employees on proper protocols and customer service standards.
• Reported issues to higher management with great detail.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Oversaw team of Number employees.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Trained and mentored new employees.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Prioritized helping customers over completing other routine tasks in store.
• Counted out cash drawers and balanced totals.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Recommended complementary purchases to customers, increasing revenue.
• Trained team members in successful strategies to meet operational and sales targets.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Used in-store system to locate inventory and place special orders for customers.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Opened and closed store Number days per week by counting registers, making deposits, and storing and filing all daily paperwork.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Kept store clean and organized to provide shoppers with pleasant experience.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Developed strong rapport with customers and created positive impression of business.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Managed efficient cash register operations.
• Improved customer service by projecting friendly and knowledgeable attitude.
• Monitored customers for signs of security concerns and escalated issues to management.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Assisted in recruiting, hiring and training of team members.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Rotated merchandise and displays to feature new products and promotions.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Interacted well with customers to build connections and nurture relationships.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Mitigated business risks by working closely with staff members and assessing performance.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Reduced operational risks while organizing data to forecast performance trends.
• Trained new employees on proper protocols and customer service standards.
• Reported issues to higher management with great detail.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Analyzed customer feedback and implemented strategies to improve customer experience.

-Traveled with TooFaced Brand Reps to do makeup events in Sephora's all over DFW.

-Assisted customer's with color matching and product application with TooFaced products.

-Added units on to sales by educating customers on Toofaced Products to meet their buying needs and product concerns.

-Worked with Sephora store staff to ensure that customer's walking in were being immediately assisted.

• Researched issues to obtain appropriate answers to customer inquiries.
• Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
• Trained team members in successful strategies to meet operational and sales targets.
• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Educated staff on strategies for handling difficult customers and challenging situations.

• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Managed returns, exchanges and refunds in accordance with store policy.
• Engaged with customers to build rapport and loyalty.