Janessa Kittell
Racine,WI
Summary
Driven professional with a strong background in security and customer service, notably at Allied Universal Security Services. Currently enrolled at Gateway Racine in the Human Services field, to receive my degree in Social Working. After the two year Associates program, I will continue college onto my Bachelors. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in emergency response and relationship building, demonstrated through effective de-escalation techniques and superior customer service. Proven ability to enhance safety and satisfaction, achieving significant improvements in security protocols and team training efficiency. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
04.2024 - Current
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Act quickly during emergency situations, such as chemical spills, medical emergencies, fire alarms, and weather incidents to reduce opportunity for damage and injury.
- Patrol and monitor premises in company vehicles, and by foot.
- Provide excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- I am CPR certified in case of any and all emergencies.
- Conduct training sessions for new security personnel.
- Write detailed reports of all security breaches and investigations.
- Patrol all internal building spaces and facility grounds.
- Communicate with security team and building supervisors using two-way radios.
- Update event logs and produce daily reports to document security activities and specific incidents.
- Monitor CCTV cameras and alarm systems for security breaches.
- Answer alarms, investigate disturbances, and contact Global Security.
Security Guard
GardaWorld Security Services
11.2023 - 01.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked in truck drivers for deliveries, and pick up loads.
Line Assembler
BRP
07.2023 - 11.2023
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Used numerous different hand held power tools to screw in bolts.
Warehouse Packer
Amazon
07.2022 - 07.2023
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Other than packing I would rebin and induct products.
- JAM Clear certified.
Overnight Stocker
Walmart
03.2022 - 07.2022
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
Material Handler
Commercial Plastics
11.2020 - 02.2022
- Transported inventory items to appropriate locations.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, and work orders, to determine items to be moved, gathered, or distributed.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Performed cycle counts and inventory control to accurately track product levels.
- Climbed on top of machines to empty hoppers full of material.
Line Cook/Dishwasher
Buddys Sports Bar & Grill
01.2018 - 10.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
- Increased machine efficiency by scraping and pre-washing dishes.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Washed dishes and assisted in bussing tables.
Education
High School Diploma -
William Horlick High School
Racine, WI06.2021
Skills
- Security Guard License
- Superior customer service
- Emergency Response
- Work ethic
- De-Escalation Techniques
- Call center experience
- Strong multitasking
- Active Learning
- Relationship Building
Certification
- Certified Security Professional- Allied Universal Security Services- 8/31/2026
- CPR Certification
Timeline
Security Officer
Allied Universal Security Services
04.2024 - Current
Security Guard
GardaWorld Security Services
11.2023 - 01.2024
Line Assembler
BRP
07.2023 - 11.2023
Warehouse Packer
Amazon
07.2022 - 07.2023
Overnight Stocker
Walmart
03.2022 - 07.2022
Material Handler
Commercial Plastics
11.2020 - 02.2022
Line Cook/Dishwasher
Buddys Sports Bar & Grill
01.2018 - 10.2020
High School Diploma -
William Horlick High School