Janessa Miller

I paused my professional activities to concentrate on completing my senior year and graduating.

• Researched and addressed customer inquiries, questions and issues within 1 business days to promote optimal customer service.
• Proficient with Adobe, Salesforce, Excel, Outlook, and D365.
• Generated invoices to properly bill and ship customer orders.
• Reviewed order terms and conditions with customers to comply with company policy.
• Maintain a quality of 90% and above.
• Maintained knowledge of new product offerings and changes for order provisioning processes.
• Navigated through multiple systems to build, track and monitor orders.
• Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
• Examined orders to confirm accuracy, completeness and adherence to customer requirements.
• Developed and implemented strategies to increase efficiency in order processing.

• Cared for clients with diagnoses such as respiratory failure, cancer, diabetes, Parkinson's disease, MS, muscular dystrophy, ETC.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Worked PRN in Highland Ridge Psychiatric Hospital/Rehab.
• Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
• Supported client using principles of applied behavior analysis.

• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Gathered patient data; client medical history, medication information, symptoms, and allergies for interpretation by physician.
• Educated patients and family members on best home care practices for healing and recovery.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.