Summary
Overview
Work History
Education
Skills
Timeline
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Janessia Robinson

Janessia Robinson

Charlotte,North Carolina

Summary

Experienced with diagnosing and resolving technical issues efficiently. Utilizes effective communication skills to assist users and ensure their needs are met. Track record of maintaining system integrity and providing exceptional customer support.

Overview

12
12
years of professional experience

Work History

Customer Support

Patten Seed Company
01.2021 - Current
  • Addressed customer inquiries about delivery, availability, and price discrepancies.
  • Process invoices efficiently to maintain accurate financial records.
  • Handle significant number of incoming calls.
  • Provided exceptional customer support experience by combining kindness, thoughtful insights and concise responses.

Office Coordinator

Site One
04.2015 - 09.2023
  • Coordinated and organized meetings for seamless team collaboration.
  • Enabled improved teamwork and communication by acting as departmental liaison.
  • Assisted in onboarding new employees, facilitating orientation sessions and ensuring compliance with company policies.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.

Technical Support Advisor

Apple Inc.
09.2013 - 06.2015
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.

Education

Bachelor of Science - Business Administration

Winthrop University
12.2022

Skills

  • Officers Suite software
  • Data entry
  • Organizational and time management skills
  • Corporate communications
  • Conflict resolution
  • Customer service
  • Attention to details
  • Adaptability
  • Application support
  • Escalation management
  • Decision-making

Timeline

Customer Support

Patten Seed Company
01.2021 - Current

Office Coordinator

Site One
04.2015 - 09.2023

Technical Support Advisor

Apple Inc.
09.2013 - 06.2015

Bachelor of Science - Business Administration

Winthrop University

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Janessia Robinson