Summary
Overview
Work History
Education
Skills
Timeline
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Janet Alsas

Charlotte,NC

Summary

Experienced writer with a strong foundation in crafting compelling content and engaging narratives. Adapts writing style to different audiences and platforms, enhancing brand presence while showcasing creativity and attention to detail. Flexible and creative, capable of tackling diverse writing projects, including collaborative efforts. Proficient in delivering technical whitepapers and promotional ad copy.

Overview

6
6
years of professional experience

Work History

School Support Specialist

MasteryPrep
07.2021 - 10.2024
  • Developed and maintained knowledge bases including user guides, FAQ, and SOP documents, making it easier for customers and team members to find solutions independently.
  • Researched and identified solutions to technical problems.
  • Acted as liaison between clients, development teams, and other departments to ensure unified approach to customer satisfaction and implement effective support strategies.
  • Created user accounts and assigned permissions.
  • Mentored junior team members



Sales Representative

Google Fiber
01.2021 - 07.2021
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded customer base through cold calling, networking, and relationship building. Increased sales revenue by identifying and targeting high-potential accounts.

Staff Writer

Chapel Hill Magazine
01.2019 - 05.2021
  • Wrote and submitted accurate, engaging, and fact-checked stories under tight deadlines. Collaborated with editors to refine content, ensuring clarity, accuracy, and cohesiveness for publication.
  • Optimized online articles for SEO using keyword research and strategic placement throughout the text.
  • Assisted with social media promotion efforts, driving traffic to published articles and boosting site visibility.
  • Developed strong working relationships with sources, resulting in exclusive interviews and unique article content.
  • Captured and edited audio, video and photographs to provide multimedia content to enhance stories.

Intern

Carolina Performing Arts
10.2018 - 01.2021
  • Boosted campaign performance and brand awareness by developing engaging and persuasive copy for print, digital, and social media platforms. Crafted effective call-to-action statements within copy, driving desired consumer behavior.
  • Optimized social media presence by creating share-worthy content that encouraged organic reach and audience engagement.
  • Supported SEO initiatives through strategic keyword incorporation in content, driving organic traffic growth.
  • Promoted collaboration within cross-functional teams by offering constructive feedback on materials during review sessions.

Staff Writer

The Daily Tar Heel
09.2018 - 06.2020
  • Pitched engaging feature stories in brainstorming sessions that highlighted community members or events, fostering a strong connection between the publication and its audience base. Generated fresh story ideas that resonated with readership demographics.
  • Developed relationships with sources and contacts to gain additional insight.
  • Enhanced readership by producing high-quality articles on various topics and adhering to strict deadlines.

Education

Bachelor of Arts - Journalism

University of North Carolina At Chapel Hill
Chapel Hill, NC
05-2021

Skills

  • Copywriting
  • Customer Service and Relationship Management
  • Social Media Management and Content Creation
  • Editing skills
  • SEO experience
  • Creative Storytelling
  • Brand voice development
  • Research abilities
  • Proofreading

Timeline

School Support Specialist

MasteryPrep
07.2021 - 10.2024

Sales Representative

Google Fiber
01.2021 - 07.2021

Staff Writer

Chapel Hill Magazine
01.2019 - 05.2021

Intern

Carolina Performing Arts
10.2018 - 01.2021

Staff Writer

The Daily Tar Heel
09.2018 - 06.2020

Bachelor of Arts - Journalism

University of North Carolina At Chapel Hill

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Janet Alsas