Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ulunda Jefferson

Las Vegas

Summary

Applying for a cook position.

Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.

Overview

35
35
years of professional experience

Work History

School Support Specialist

Boystown
07.2023 - 12.2024

Provide administrative interventions for students with behavioral problems and facilitate use of educational system opportunities and resources.

Food Service Manager Floater

Clark County School District, Las Vegas, Nevada
01.2023 - 03.2023
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.

Group Supervisor III & Institutional Cook II

State of Nevada Summit View Youth Center
01.2017 - 02.2019
  • As a group supervisor I supervised 48 male youth (aged 14-19) in maximum security facility; documented youth activities in daily logs, case notes, and incident reports. As an Institutional cook my duties were to supervise, train, and coach youths in regards to kitchen safety, food preparation, and general work readiness skills. Prepared 3 meals per day for 120+ youth & staff; ordered kitchen supplies and food items; prepared items for special diets; trained new staff; maintained high cleanliness and sanitation standards for kitchen.

Cook I

Centennial Hills Hospital, Sodexo
03.2016 - 04.2018
  • Duties: prepared dietary meals for patients 200+, including specialty gourmet meals for new mothers; prepared menu items buffet and cafeteria; prepared meals to order for customers in the dining room. Responsible for large scale production, plating patient meals for service, cooking food for buffet style service, and catering for special hospital events.

Employee Dining

Westin Hotel
07.2014 - 03.2015
  • Prepared meals for employees and management; breakfast, lunch, and dinner.

Caesar’s Cook

Caesar’s Palace Hotel & Casino
11.1989 - 12.2003
  • Duties: prepared menu items as ordered by hotel guests; worked carving station, action station and grill station; performed line cooking, roast cook and saucier tasks. Departments: Food production, banquets, employee dining, coffee shop, gourmet room; Started as kitchen runner, promoted to pantry, cooks helper to then cook. Maintained the highest level of customer service and food preparation standards.

Education

State of Nevada, Summit View Facility
01.2018

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State of Nevada, Summit View Facility
01.2017

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Centennial Hills Hospital, Sodexo
12.2012

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Centennial Hills Hospital, Sodexo
12.2012

Bachelors of Science - Business management

College of Southern Nevada
01.1999

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Caesar’s Palace Hotel & Casino
12.1959

Skills

  • Customer service
  • Remote support
  • Support services
  • Customer relationship management

Timeline

School Support Specialist

Boystown
07.2023 - 12.2024

Food Service Manager Floater

Clark County School District, Las Vegas, Nevada
01.2023 - 03.2023

Group Supervisor III & Institutional Cook II

State of Nevada Summit View Youth Center
01.2017 - 02.2019

Cook I

Centennial Hills Hospital, Sodexo
03.2016 - 04.2018

Employee Dining

Westin Hotel
07.2014 - 03.2015

Caesar’s Cook

Caesar’s Palace Hotel & Casino
11.1989 - 12.2003

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State of Nevada, Summit View Facility

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Centennial Hills Hospital, Sodexo

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Centennial Hills Hospital, Sodexo

Bachelors of Science - Business management

College of Southern Nevada

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Caesar’s Palace Hotel & Casino

State of Nevada, Summit View Facility