Summary
Overview
Work History
Education
Skills
Timeline
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JANET ANU ADEYEMI

Summary

Experienced with managing high-volume customer interactions and resolving complex issues efficiently. Utilizes strong communication skills to ensure customer satisfaction. Knowledge of best practices in customer service and maintaining positive client experience.

Overview

7
7
years of professional experience

Work History

Customer Service Professional

Netop Solutions
08.2023 - 06.2024
  • Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
  • Assisted customers by answering questions and responding to inquiries.
  • Cross trained in multiple departments to know all company needs and train new employees
  • Processed customer service requests via phone support and email support
  • Recognized by management for consistently surpassing performance targets and demonstrating a strong commitment to the organization''s customer-centric values.
  • Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
  • Noted customer correspondence in CRM to track requests, problems and solutions
  • Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
  • Audited internal data and processes to identify and manage initiatives, improving business performance
  • Worked with internal teams to understand business needs and changing strategies

Customer Services Professional

Globacom
07.2022 - 08.2023
  • Assisted staff with resolving complex customer issues and implementing targeted solutions
  • Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
  • Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed
  • Documented customer correspondence in CRM to track requests, problems and solutions
  • Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
  • Assisted customers by answering questions and responding to inquiries.
  • Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.

Data Entry/Account Administrative Representative

Globacom
09.2020 - 06.2022
  • Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
  • Assisted customers by providing confirmations, answering questions

Sales Representative

Leisure Court Ltd
05.2019 - 05.2020
  • Presenting and demonstrating products or services
  • Maintaining customer relationship
  • Collaborating with team members and other departments
  • Researching and analyzing the market and competitors
  • Learning and improving sales skills and knowledge
  • Managing sales records and documents, complying with sales policies and regulations

Sales Representative

Adron Homes
03.2017 - 04.2019
  • Managing sales and documents, complying with sales policies and regulations
  • Learning and improving sales skills and knowledge
  • Researching and analyzing the market and competitors
  • Collaborating with team members and other departments

Education

BSC - Business Administration

IMO State University
02.2025

Skills

  • Technical Support
  • De-escalation techniques
  • Product and service sales
  • Customer relationship building
  • Customer service excellence
  • Supervisory Experience
  • Salesforce
  • Zendesk
  • Creative Problem Solving
  • Call Documentation
  • Order and Refund Processing
  • Data Entry
  • CRM Software
  • LiveChat Support
  • Microsoft Office
  • Billing

Timeline

Customer Service Professional

Netop Solutions
08.2023 - 06.2024

Customer Services Professional

Globacom
07.2022 - 08.2023

Data Entry/Account Administrative Representative

Globacom
09.2020 - 06.2022

Sales Representative

Leisure Court Ltd
05.2019 - 05.2020

Sales Representative

Adron Homes
03.2017 - 04.2019

BSC - Business Administration

IMO State University
JANET ANU ADEYEMI