Janet Burton

THOMASVILLE,NC

Summary

Dynamic Front Office Supervisor with a proven track record at Eagle Physicians and Associates, excelling in staff training and development, and exceptional customer service. Spearheaded initiatives to enhance workflow planning and front desk operations, significantly improving team efficiency and patient satisfaction. Expert in multitasking and fostering teamwork, I drive operational excellence and foster professional growth.

Overview

years of professional experience

Work History

Front Office Supervisor Clerical

Eagle Physicians and Associates

02.2001 - Current

Trained new front office staff, ensuring thorough understanding of policies and procedures.
Developed strong relationships with patients through personalized service and attention to detail in meeting their needs.
Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
Promoted positive work environment by fostering teamwork among front office staff members.
Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
Developed procedures to establish accurate and organized check-in and check-out processes.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Education

Administration - Clerical

ECPI, Greensboro, NC

06.2000

Skills

Multitasking proficiency
Front Desk Operations
Decision-making capabilities
Staff Training and Development
Staff Supervision
Customer Service

Administrative Skills
Workflow Planning
Credit and collections
Teamwork and Collaboration
Reliability

Notary

I am a certified Notary for North Carolina

Timeline

Front Office Supervisor Clerical - Eagle Physicians and Associates

02.2001 - Current

ECPI - Administration , Clerical