Janet Carrillo
Orlando,FL
Summary
MILITARY VETERAN High level, results-focused leader with proven talent for aligning objectives with high-performance strategies to achieve best results. Militaristic about details, chain of command, processes, and timelines. Well-organized, able to work under pressure, quick-thinking, and able to prioritize, multitask, and adhere to strict deadlines while working independently or on a team. Lifelong learner, humble, direct, and passionate.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Customer Operations Manager
Hertz Car Rental
06.2025 - Current
- Streamlined customer service operations, enhancing response times and improving overall client satisfaction.
- Implemented training programs for staff, resulting in increased service efficiency and employee engagement.
- Analyzed customer feedback to identify trends, driving improvements in service delivery processes.
- Developed and maintained operational procedures, ensuring compliance with company policies and industry standards.
- Led cross-functional teams to resolve complex customer issues, fostering collaboration and effective problem-solving.
- Oversaw performance metrics tracking, identifying areas for improvement and implementing corrective actions promptly.
- Promoted a culture of continuous improvement by encouraging feedback from staff members and taking action on their suggestions, fostering employee engagement and motivation.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Vehicle Operations Manager
Hertz Car Rental
Orlando, FL
02.2023 - 06.2025
- Responsible for daily operations, fleet availability.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Maintained systems and procedures to improve operational quality and team efficiency.
- Supervised employees to increase and maintain productivity via performance monitoring. Training of new hires to fulfill business expectations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors in order to maintain a high level of customer service.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Assistant Manager of Merchandising
SAM'S CLUB
Orlando, FL
01.2022 - 12.2022
- Provided supervision and development opportunities for over 50 hourly associates in assigned area by hiring, training, mentoring, assigning duties, evaluating performance, ensuring diversity awareness, and providing recognition. Supervise associates and provided specific, honest, accurate, and timely feedback on work performance
- Increased sales by 5 percent in assigned area by ensuring effective merchandise presentation, ensured merchandising timelines were met for products, fixtures, displays, planograms, layouts, and floorplans, including accurate and competitive pricing, proper signing, inventory levels,
- Identified business needs; determined and carried out necessary processes and practices; monitored progress and results; recognized and capitalized on improvement opportunities; and adapted to competing demands, organizational changes, and new responsibilities.
- Ensured all trucks and trailers were received and unloaded with 100% merchandise accuracy. Ensured all freight was packed out or placed in steel racks safely, quickly and efficiently.
- Supported and aligned efforts to meet customer and business needs; and building commitment for perspectives and rationales.
- Developed contingency plans to manage or eliminate potential problems, looked beyond symptoms to determine root causes of problems and identified possible solutions. Aligned and pursued work activities to achieve mission and business priorities of organization, recommended ways to continually improve and streamline processes and practices.
- Ensured all opening and closing procedures were followed by collaborating with opening and closing managers to ensure smooth transitions from day to night operations.
- Streamlined inventory management processes for improved efficiency and accuracy.
- Promoted teamwork among staff members through open communication channels, fostering a positive work atmosphere conducive to productivity.
Substitute Teacher, K-12
KELLY EDUCATION
Orlando, FL
01.2022 - 11.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Established classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Administered over 130 standardized assessments with strict requirements and documented information in permanent records.
- Studied changing regional curriculums to maintain knowledge of lesson plans for short- and long-term substitute positions.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Chief Operating Officer
AMAZON (3RD PARTY SELLER)
New York, NY
01.2018 - 01.2020
- Managed and sold over 2000 products across various categories while maintaining 5-star customer satisfaction.
- Monitored analytics to determine optimal product prices for maximum profits.
- Sourced and provided quality assurance of U.S and overseas suppliers of merchandise, managed inventory & imports/exports.
- Refined organizational structure to consolidate, streamline and delineate necessary functions.
- Developed quarterly business plans to evaluate cost projections.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Interviewed, supervised and motivated 10+ staff members to achieve optimal productivity.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
Sergeant
NEW YORK CITY POLICE DEPARTMENT
New York, NY
06.2004 - 07.2017
- Frontline and operations supervisor for 150 uniformed police officers: daily assignments, roll call, inspections, traffic and reports. Evaluated personnel, reviewed performance, created reports, and presented findings to superiors.
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Analyzed local crime statistics and developed strategies to combat high activity areas while promoting public safety. Liaised with local, state and federal regulatory agencies to streamline investigation completion.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends and suspects and documented investigative findings. Observed strict confidentiality guidelines to properly secure information and data.
- Managed traffic operations for major sporting events, conducted escorts for federal, state and local officials.
- Analyzed traffic surveys, crash reports data and information from the community to identify roadways in need of traffic enforcement.
Captain, Commanding Officer – Operations Coordinator
UNITED STATES ARMED FORCES
10.1995 - 11.2015
- Served duty tours in Afghanistan and Iraq.
- Responsible for training sessions of over 250 military personnel with 94% meeting standards
- Raised quality and accuracy of performance, cost, and parts data through improved maintenance management.
- Established and monitored team and individual performance and development goals, set objectives, established priorities, and conducted annual performance evaluations.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Performed stress tests on responsiveness, management, and distribution of materials.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Fostered change through sharing thoughts, feelings and rationale so that others understood personal and organizational positions.
- Participated in strategic planning and public relations.
- Championed continuous improvement strategically aligned to network goals and strategic plan.
- Maintained high morale within the unit by recognizing exemplary work performance contributing towards a cohesive and dedicated team.
Account Manager
COCA COLA BOTTLING COMPANY
Bronx, NY
01.1999 - 06.2004
- Grew revenue 12% through volume and net pricing, increased business accounts in designated area 23% year over year.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Adhered to analytics to identify areas for improvement per account, including incremental displays and equipment placement.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Education
Master of Arts - Business & Organizational Security Management
Webster University
St Louis, MO04.2014
Bachelor of Arts - Business Management
Monroe College
The Bronx, NY12.2001
Skills
- Defense management
- Critical Thinking
- Organization and Time Management
- Leadership and People Development
- Operational Analysis
- Organizational Development
- Project Oversight
- Loss Prevention
Certification
- Certified Food Safety Manager - EXP Oct 2027
- Certified Fork Lift Operator - EXP Feb 2025
- Certified Pallet Jack Operator - EXP Feb 2025
- Certified Scissor Lift Operator - EXP Feb 2025
Languages
Spanish
Timeline
Customer Operations Manager
Hertz Car Rental
06.2025 - Current
Vehicle Operations Manager
Hertz Car Rental
02.2023 - 06.2025
Assistant Manager of Merchandising
SAM'S CLUB
01.2022 - 12.2022
Substitute Teacher, K-12
KELLY EDUCATION
01.2022 - 11.2022
Chief Operating Officer
AMAZON (3RD PARTY SELLER)
01.2018 - 01.2020
Sergeant
NEW YORK CITY POLICE DEPARTMENT
06.2004 - 07.2017
Account Manager
COCA COLA BOTTLING COMPANY
01.1999 - 06.2004
Captain, Commanding Officer – Operations Coordinator
UNITED STATES ARMED FORCES
10.1995 - 11.2015
Master of Arts - Business & Organizational Security Management
Webster University
Bachelor of Arts - Business Management
Monroe College