Janet Castillo
Palmdale,CA
Summary
Dynamic Certified Medical Assistant with extensive experience at Dr. Campano, skilled in patient care and communication. Proficient in EKG operation and phlebotomy, I excel in maintaining HIPAA compliance while delivering exceptional support. Bilingual in Spanish and English, I effectively resolve patient inquiries, showcasing strong multi-tasking abilities and a commitment to quality healthcare.
Overview
8
8
years of professional experience
Work History
Certified Medical Assistant
Dr. Campano
Palmdale, CA
09.2024 - Current
- Explain treatment procedures and physicians' instructions.
- Scheduled appointments for patients via phone and in person.
- Operate the electrocardiogram (EKG) to administer diagnostic tests.
- Organized charts, documents and supplies to maintain team productivity.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Measured vital signs and took medical histories to prepare patients for examination.
- Handled general office duties to support administrative staff during peak hours.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
Customer Service Representative
Family Dollar
Palmdale, CA
08.2017 - 07.2024
- Shelved new and returned inventory according to proper storage procedures.
- Checked numbers manually and used hand-held equipment to locate products.
- Interpreted and followed verbal instructions and pull sheets.
- Prepared pallets for shipment or use by sales floor employees.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed cycle counts and full inventory audits.
- Managed product inventories and stocked product lines.
- Received incoming merchandise and stored in correct stock locations.
- Provided exceptional customer service to ensure customer satisfaction.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Resolved customer complaints promptly and efficiently.
Education
High School Diploma -
Pete Knight High School
Palmdale05-2024
Vocational - Medic
Career Care Institute
Lancaster, CASkills
- Bilingual spanish/english
- CPR/First aid certified
- Telephone etiquette
- Specimens collection and processing
- HIPAA and OSHA knowledge
- Knowledge of medical terminology
- Phlebotomy techniques
- Excellent multi-tasking abilities, great communication skills
- Efficient and detail-oriented
- Strong work ethic
Timeline
Certified Medical Assistant
Dr. Campano
09.2024 - Current
Customer Service Representative
Family Dollar
08.2017 - 07.2024
High School Diploma -
Pete Knight High School
Vocational - Medic
Career Care Institute
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