Janet Cervantes
Waukegan,IL
Summary
Patient care professional with 2 years of experience prioritizing and delivering basic care. Proficient in recording vital signs, collecting specimens, and accurate documentation. Recognized for delivering five-star patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Member
AbbVie
Mattawa, IL
12.2022 - Current
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Ordered and received supplies to restock beverage items.
Assistant Front of House Manager
Palmer's Place
Lagrange, IL
03.2022 - Current
- Ensured smooth and efficient operations of the front-of-house team by providing guidance and support to staff members.
- Utilized POS systems to streamline transactions and generate reports.
- Handled customer complaints and feedback, ensuring issues were resolved promptly.
Assistant Front of House Manager
The Silo Restaurant
Lake Bluff, IL
10.2017 - Current
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset tables to keep dining room and work areas clean.
Patient Care Technician
Advocate Condell Medical Center
Libertyville, IL
12.2020 - 01.2023
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped patients complete activities of daily living.
Team Member
AbbVie
Mettawa, IL
11.2019 - 12.2020
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Transported orders to other AbbVie companies for meeting
- Additional job duties: Catering, cashier, deli, starbucks, smoothie and pizza
Supervisor
Six Flags Great America
Gurnee, IL
03.2016 - 12.2017
- Developed positional rotation to support continuous improvement
- Did product inventory on a weekly basis
- Resolved guest complaints promptly and proffeionally
Cashier
Oliver's Chicken
Gurnee, IL
11.2016 - 07.2017
- Trained new team members in cash operation and customer service.
Volunteer Work
Pavilion Of Waukegan
Waukegan, IL
04.2016 - 05.2016
- Interacted with the geriatric population
- Helped organize activities accordingly to fit the activity theme
Education
Medical Assisting
Lake County Schools Tech Campus
Grayslake, IL06.2018
High School Diploma -
Waukegan High School
Waukegan, IL06.2018
Some College (No Degree) -
College of Lake County
Grayslake, ILSkills
- Sterilizing Equipment Use
- Equipment Cleaning and Inspection
- Nutrition and Diet
- Output Monitoring and Reporting
- Customer service
- Cashier
Accomplishments
PCT Petal Award Winner
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
American Sign Language
Elementary
Certification
- Certified Nursing Assistant, IL, 2020
- Manager Food Safety Training, IL, 2023
Timeline
Team Member
AbbVie
12.2022 - Current
Assistant Front of House Manager
Palmer's Place
03.2022 - Current
Patient Care Technician
Advocate Condell Medical Center
12.2020 - 01.2023
Team Member
AbbVie
11.2019 - 12.2020
Assistant Front of House Manager
The Silo Restaurant
10.2017 - Current
Cashier
Oliver's Chicken
11.2016 - 07.2017
Volunteer Work
Pavilion Of Waukegan
04.2016 - 05.2016
Supervisor
Six Flags Great America
03.2016 - 12.2017
Medical Assisting
Lake County Schools Tech Campus
High School Diploma -
Waukegan High School
Some College (No Degree) -
College of Lake County