Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

NAEASHA OCTALIEN

Decatur,GA

Summary

Motivated student currently working towards degree in Nursing. Adept at prepping resources, equipment and materials for research. Extensive background in investigating Biological Science.

Overview

6
6
years of professional experience

Work History

Customer Service Representative Team Lead

Vizzia Technologies
Atlanta, Georgia
05.2019 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

Student Assistant

Georgia State University
Decatur, Georgia
11.2016 - 05.2019
  • Help answer student’s questions concerning their student account
  • Guide students to locate documents and information
  • Performs other duties as assigned by the Director or full-time staff of Enrollment and Verification Office

Student Research Assistant

Peach State Louis Stoke Alliance
Decatur, GA
06.2018 - 08.2018
  • Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Planned, modified and executed research techniques, procedures and tests.
  • Attended seminars and symposiums to improve overall knowledge and understanding.

Volunteer

Children's Healthcare Of Atlanta At Egleston Hospital
Atlanta, Georgia
08.2017 - 10.2017
  • Brought art supplies to various patients to play and interact with.
  • Offer patients a fun diversion from everyday hospital life.
  • Coordinate theme events.

Summer Intern

U.S Virgin Island Department of Tourism, Croix U.S Virgin Islands
Frederiksted, St.Croix,USVI
06.2016 - 08.2016
  • Lead groups of visitors through points of historical, cultural or regional interest
  • Help create projects and events to enhance visitors experience

Student Researcher

USVI, Summer Research Academy
06.2015 - 08.2015
  • Worked with several teams on biology research
  • Presented research findings at summer camps.

Education

Bachelor of Science - Neuroscience

Georgia State University
Atlanta, GA
05.2019

High School Diploma - undefined

St. Croix Educational Complex HS
06.2015

Skills

  • Tutoring skills
  • Database searches
  • Specimen and sample preparation
  • Lab operations
  • Experiment development
  • Sterilizing Equipment Use
  • Medical Equipment Transport
  • Patient Safety
  • Patient Relations
  • Leadership
  • Dependable and Responsible

Additional Information

  • Promoted to Team Lead within 1 year of being hired.
  • 7 employee of the month reward


Timeline

Customer Service Representative Team Lead

Vizzia Technologies
05.2019 - Current

Student Research Assistant

Peach State Louis Stoke Alliance
06.2018 - 08.2018

Volunteer

Children's Healthcare Of Atlanta At Egleston Hospital
08.2017 - 10.2017

Student Assistant

Georgia State University
11.2016 - 05.2019

Summer Intern

U.S Virgin Island Department of Tourism, Croix U.S Virgin Islands
06.2016 - 08.2016

Student Researcher

USVI, Summer Research Academy
06.2015 - 08.2015

Bachelor of Science - Neuroscience

Georgia State University

High School Diploma - undefined

St. Croix Educational Complex HS

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NAEASHA OCTALIEN